Sales Enablement & Training Coordinator

Wolters Kluwer; Columbus (OH); Hybrid; USD 48,000 - 81,000; Full time

Job summary

Wolters Kluwer is seeking a Sales Support Coordinator to join our global Customer Success team in the United States. You will optimize sales processes, ensure data accuracy in the CRM, and develop detailed customer quotes.

This role emphasizes high-complexity order management, cross-department collaboration, and training programs for sales teams and partners, with a hybrid schedule from any US office.

Qualifications

• CRM expertise for managing complex data and customer interactions.
• Clear written and verbal communication for detailed, multi-step processes.
• Excellent attention to detail in handling high-complexity orders and data.
• Ability to design and deliver comprehensive training sessions.

Responsibilities

• Manage and process high-complexity orders and advanced order management.
• Develop highly detailed and customized customer quotes.
• Ensure the integrity and accuracy of sales data in the CRM system.
• Design and lead advanced product training programs for sales teams and partners.
• Plan and execute significant sales events and promotional activities.
• Resolve high-complexity customer inquiries and issues.
• Create comprehensive and insightful sales activity reports and dashboards.
• Collaborate with multiple departments to enhance sales processes.
• Oversee the management of extensive sales documentation.
• Provide expert-level administrative support and mentorship to junior sales associates.

Skills

CRM expertise

Communication skills

Attention to detail

Presentation skills

Problem solving

Time management

Team collaboration

Hybrid work ability

Tools

Excel

PowerPoint

CRM software

Job description

Wolters Kluwer is seeking a Sales Support Coordinator to join our global Customer Success team in the United States. You will optimize sales processes, ensure data accuracy in the CRM, and develop detailed customer quotes.

This role emphasizes high-complexity order management, cross-department collaboration, and training programs for sales teams and partners, with a hybrid schedule from any US office.