Sales Support Coordinator — Hands-On Quotes & Orders

IKO Industries; Wilmington (DE); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health care

Competitive compensation

Job summary

IKO Industries Ltd. in the United States seeks a diligent Sales Support Coordinator to assist the Sales team with quotes, orders, pricing, and customer requests.

This entry-level role emphasizes accuracy, organization, and data management using Salesforce, JD Edwards, and Excel. You will prepare material lists, review pricing, resolve discrepancies with Finance and Customer Service, and support continuous improvement of Sales Support processes.

Qualifications

• Entry-level position designed for a highly organized, detail-oriented individual.
• Comfortable working with numbers and systems.
• Interested in developing a career in Sales Support, Sales Operations, or Customer Service.

Responsibilities

• Prepare material lists based on customer and sales representative requirements.
• Prepare standard pricing quotes using JD Edwards and pricing guidelines.
• Ensure quotes contain accurate product descriptions, quantities, pricing, and other information.
• Review quote requests for completeness and follow up with Sales or other departments when additional information is required.
• Maintain accurate records of quotes and related communications.
• Assist Sales representatives with quote revisions and updates.
• Compare order pricing against established pricing, customer-specific pricing, quotes, contracts, or guidelines before releasing them for processing.
• Communicate discrepancies to the appropriate Sales representative or internal department and assist with resolution.
• Review identified billing discrepancies and coordinate with Sales, Customer Service, Finance, and other departments to resolve issues.
• Utilize Salesforce to manage customer emails, cases, requests, and related sales-support activities.
• Respond to routine customer and Sales inquiries in a timely and professional manner.
• Create, update, and maintain accurate case information and supporting documentation.
• Follow up on open cases and requests to ensure timely resolution.
• Utilize Microsoft Excel to organize, analyze, and report sales-support information.
• Perform basic data analysis to identify discrepancies, trends, and opportunities for improvement.
• Assist with preparing recurring reports and information requested by Sales Support or Sales Management.

Skills

Highly organized

Detail-oriented

Numbers & data handling

Systems proficiency

Tools

Salesforce

JD Edwards

Excel

Job description

IKO Industries Ltd. in the United States seeks a diligent Sales Support Coordinator to assist the Sales team with quotes, orders, pricing, and customer requests.

This entry-level role emphasizes accuracy, organization, and data management using Salesforce, JD Edwards, and Excel. You will prepare material lists, review pricing, resolve discrepancies with Finance and Customer Service, and support continuous improvement of Sales Support processes.