Sales Support Coordinator: Precision Quotes & Smooth Orders

IKO North America; Wilmington (DE); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health care

Competitive compensation

Team-oriented workplace

Job summary

IKO Industries Ltd. is seeking an entry-level Sales Support Coordinator to provide administrative, operational, and customer support to the Sales team.

You will prepare material lists, pricing quotes, and review pricing for accuracy while using Salesforce, JD Edwards, and Microsoft Office to manage data and communication. The role requires strong organizational skills, comfort with numbers, and a desire to develop a career in Sales Support or Customer Service.

Responsibilities

• Prepare material lists based on customer and sales representative requirements.
• Prepare standard pricing quotes using information available in JD Edwards and established company pricing guidelines.
• Ensure quotes contain accurate product descriptions, quantities, pricing, and other required information.
• Review quote requests for completeness and follow up with Sales or other departments when additional information is required.
• Maintain accurate records of quotes and related communications.
• Assist Sales representatives with quote revisions and updates as requested.
• Compare order pricing against established pricing, customer-specific pricing, quotes, contracts, or other applicable guidelines before releasing them for processing.
• Communicate discrepancies to the appropriate Sales representative or internal department and assist with resolution.
• Review identified billing discrepancies and assist in determining the appropriate correction.
• Coordinate with Sales, Customer Service, Finance, and other departments as necessary to resolve billing issues.
• Maintain documentation related to invoice corrections and follow established approval procedures.
• Monitor recurring billing issues and communicate trends to management.
• Utilize Salesforce to manage customer emails, cases, requests, and related sales-support activities.
• Respond to routine customer and Sales inquiries in a timely and professional manner.
• Create, update, and maintain accurate case information and supporting documentation.
• Follow up on open cases and requests to ensure timely resolution.
• Utilize Microsoft Excel to organize, analyze, and report sales-support information.
• Perform basic data analysis to identify discrepancies, trends, and opportunities for improvement.
• Assist with preparing recurring reports and information requested by Sales Support or Sales Management.
• Maintain accurate and organized electronic records.
• Provide feedback and suggestions for improving Sales Support processes.
• Identify repetitive, inefficient, or error-prone processes and communicate opportunities for improvement.
• Participate in process improvement projects as assigned.
• Assist with testing and implementing changes to Sales Support procedures and systems.
• Help document standard processes and procedures.
• Share observations and ideas that could improve accuracy, efficiency, customer service, or the overall Sales Support experience.
• Work collaboratively with Sales, Customer Service, Pricing, Finance, Operations, and other departments to resolve customer and order-related issues.
• Assist Sales representatives with routine administrative and operational requests.
• Serve as a reliable point of contact for Sales Support-related questions.
• Develop an understanding of the company’s products, pricing structure, order process, and customer requirements.
• Perform other duties and special projects as assigned.

Tools

Salesforce

JD Edwards (JDE)

Microsoft Office

Excel

Job description

IKO Industries Ltd. is seeking an entry-level Sales Support Coordinator to provide administrative, operational, and customer support to the Sales team.

You will prepare material lists, pricing quotes, and review pricing for accuracy while using Salesforce, JD Edwards, and Microsoft Office to manage data and communication. The role requires strong organizational skills, comfort with numbers, and a desire to develop a career in Sales Support or Customer Service.