Sales Support Coordinator

Shentel in; York (York County); On-site; USD 42,000 - 54,000; Full time

Job summary

Shentel is seeking a Sales Support Coordinator to perform administrative duties for the Sales Department, including Directors and Managers. The role requires excellence in computer skills, process improvement, and the ability to work with all levels of internal customers.

The position focuses on preparing various reports, organizing meetings, coordinating events, and providing general admin support while maintaining confidentiality and adherence to the Shentel Way in daily activities.

Qualifications

• High school diploma required; associates degree in related field preferred.
• Prior experience using Salesforce or other CRM preferred.
• 2–5 years of experience as an administrative assistant or similar role.
• Proficiency in Microsoft Office Suite: Outlook, Word, Excel, PowerPoint, Teams.
• Strong planning, organizational, and analytical skills.
• Excellent verbal and written communications.
• Understanding of records management, retention, and confidentiality.
• Strong telephone, email, and video chat skills.

Responsibilities

• Prepare and maintain reports (sales, commission, serviceability, status).
• Compile, distribute, and maintain documents in electronic/physical files.
• Develop presentations and Excel spreadsheets; create business correspondence.
• Assist in planning meetings and events.
• Prioritize and manage multiple tasks and deadlines.
• Maintain confidentiality and brand stewardship.

Skills

CRM familiarity

Microsoft Office

Administrative support

Communication

Organization

Education

High school diploma

Associate degree preferred

Tools

Salesforce

PowerPoint

Excel

Job description

Job Summary:

The Sales Support Coordinator performs administrative duties for the Sales Department including Sales Directors, and Sales Managers. Performs administrative duties to include preparing a variety of reports, organizing meetings and events, and other general administrative support activities. Requires excellent computer skills, process improvement skills, and the ability to work with all levels of internal customers.

Duties and Responsibilities:

Essential Duties

• Prepare and maintain various reports, within strict deadlines, to include but not limited to: sales reports, commission reports, serviceability reports, and status reports.
• Compile, distribute, and maintain documents in electronic and/or physical files
• Develop and maintain documents for presentations including PowerPoint presentations and Excel spreadsheets; create business correspondence as needed
• Assist in planning meetings and events
• Effectively prioritize and manage multiple tasks and deadlines
• Maintain the highest level of confidentiality and sensitivity to any and all information available
• Observe company safety procedures at all times.
• Demonstrate and holds employees accountable for stewardship of the brand to include embodiment of the Shentel Way by ensuring appropriate use of the brand (name, logo, company, appearance, and attitude) within their respective team and organization.
• Contract review and manipulation.
• Invoice coding and payment tracking for all leaders in Residential Sales.

Non-Essential Duties:

General telecommunication industry and sales organization knowledge a plus.

Qualification Requirements:

• Education: High school diploma required; associates degree in related field preferred
• Prior experience using Salesforce or other CRM preferred
• Experience Level: 2- 5 years of experience as an administrative assistant or similar role
• Computer proficiency in Microsoft Office Suite including Outlook, Word, Excel, PowerPoint, and Teams
• Proven planning, organizational, and analytical skills
• Excellent verbal and written communications
• Understanding of records management, records retention, and confidentiality
• Strong telephone, email, and video chat skills
• Ability to effectively and professionally interface with all internal and external customers
• Other duties as assigned

This position description is only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this position. The incumbents may be requested to perform tasks other than those stated in this description.

The company reserves the right to revise or change this job description as the need arises. This job description does not constitute any written or implied contract of employment.