Sales Support Coordinator

Shentel; York (York County); On-site; USD 42,000 - 56,000; Full time

Job summary

Shentel is seeking a Sales Support Coordinator to assist the Sales Department, including the VP of SMB Sales, Directors and Managers, with administrative duties, reports, meetings, and events. You will support by maintaining reports, organizing files, preparing presentations, and handling confidential information; a strong command of Microsoft Office and CRM tools is required.

The role emphasizes accuracy, confidentiality, and teamwork within a dynamic telecommunications environment.

Qualifications

• 2–5 years of experience as an administrative assistant or similar role
• High school diploma required; associates degree preferred
• Proficient with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams)
• Experience with Salesforce or CRM preferred
• Excellent verbal and written communications
• Understanding of records management and confidentiality

Responsibilities

• Prepare and maintain various reports (sales, commission, serviceability, status)
• Compile, distribute, and maintain documents in electronic/physical files
• Create PowerPoint presentations and Excel spreadsheets; draft business correspondence
• Assist in planning meetings and events
• Prioritize and manage multiple tasks and deadlines
• Maintain confidentiality and brand stewardship
• Contract review and coordination for SMB team
• Invoice coding and payment tracking for leaders in Residential/SMB group

Skills

Salesforce CRM

CRM proficiency

Microsoft Office

PowerPoint

Communication skills

Organizational skills

Analytical skills

Education

High school diploma

Associate degree preferred

Tools

Salesforce

Job description

Job Summary

The Sales Support Coordinator performs administrative duties for the Sales Department including the VP of Small to Medium Business Sales, Sales Directors, and Sales Managers. Performs administrative duties to include preparing a variety of reports, organizing meetings and events, and other general administrative support activities. Requires excellent computer skills, process improvement skills, and the ability to work with all levels of internal customers.

Duties and Responsibilities

Essential Duties

• Prepare and maintain various reports, within strict deadlines, to include but not limited to: sales reports, commission reports, serviceability reports, and status reports.
• Compile, distribute, and maintain documents in electronic and/or physical files
• Develop and maintain documents for presentations including PowerPoint presentations and Excel spreadsheets; create business correspondence as needed
• Assist in planning meetings and events
• Effectively prioritize and manage multiple tasks and deadlines
• Maintain the highest level of confidentiality and sensitivity to any and all information available
• Observe company safety procedures at all times.
• Demonstrate and holds employees accountable for stewardship of the brand to include embodiment of the Shentel Way by ensuring appropriate use of the brand (name, logo, company, appearance, and attitude) within their respective team and organization.
• Contract review and manipulation
• MDU accounts process coordination
• Invoice coding and payment tracking for all leaders in Residential/SMB group

Non-Essential Duties

General telecommunication industry and sales organization knowledge a plus.

Qualification Requirements

• Education: High school diploma required; associates degree in related field preferred
• Prior experience using Salesforce or other CRM preferred
• Experience Level: 2- 5 years of experience as an administrative assistant or similar role
• Computer proficiency in Microsoft Office Suite including Outlook, Word, Excel, PowerPoint, and Teams
• Proven planning, organizational, and analytical skills
• Excellent verbal and written communications
• Understanding of records management, records retention, and confidentiality
• 11/19/21
• Strong telephone, email, and video chat skills
• Ability to effectively and professionally interface with all internal and external customers
• Other duties as assigned

This position description is only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this position. The incumbents may be requested to perform tasks other than those stated in this description.

The company reserves the right to revise or change this job description as the need arises. This job description does not constitute any written or implied contract of employment.Shentel provides a drug-free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.

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