Sales Support Coordinator

TY; Westchester (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

TY in Westchester, Illinois is looking for a dedicated professional to contribute to business growth by maintaining customer relationships and addressing inquiries promptly. The ideal candidate will manage accounts, forecast demand, and ensure that customer product programs are secure.

This role requires a Bachelor's degree in business administration and expertise in the gift/collectible toy industry. Strong communication and problem-solving skills are essential for success.

Qualifications

• Bachelor’s degree in business administration or related field required.
• Three to five years of work-related experience preferred.
• Expert knowledge of gift/collectible and plush toy industry.

Responsibilities

• Maintain all existing accounts including customer set-up, forecasting, and inventory overview.
• Analyze customer business through customer POS data.
• Utilize exceptional problem-solving and communication skills.

Skills

Communication skills

Problem-solving

Customer service

Sales operations understanding

Education

Bachelor’s degree in business administration or related field

Tools

Microsoft Office

Email systems

Job description

Purpose

Contributes to the growth of business by regularly communicating with clients, accurately answering questions, and quickly resolving concerns.

Job Functions

• Maintains all existing accounts as assigned, including customer set-up, forecasting, inventory overview, and order processing.
• Periodically reviews the location of each account on a weekly basis to determine whether representatives/service groups are providing needed information/orders
• Follows up with all leads provided as required
• Analyzes customer business through customer POS data and Ty Inc. sales data
• Coordinates customer product programs, including securing all items - new and existing - into each customer’s price book
• Utilizes exceptional problem-solving, quick thinking, and communication skills to keep relationships with buyers as strong as possible
• Performs other related duties as assigned

Physical Requirements

• Regularly uses a keyboard/mouse to interact with a computer
• Regularly required to communicate verbally and via writing
• Regularly proofreads and/or reviews documents
• Regularly lifts or carries objects weighing up to 50 lbs

Educational/Required Skill Requirements

• Bachelor’s degree in business administration or related field
• Three to five years of work-related experience
• Expert knowledge of gift/collectible and plush toy industry
• Proficient knowledge of the Internet, email systems, and Microsoft Office products
• Exceptional verbal and written communication skills

Preferred Skills

• Strong understanding of sales and sales operations practices
• Proven and accomplished in executing against deliverables
• Ability to exercise good judgement, work with minimal supervision, and maintain confidentiality of any shared information and/or assignments
• Ability to analyze data and determine appropriate action
• Ability to identify any potential issues, rectify concerns, and manage obstacles with a sense of urgency