Sales Support Coordinator

TY Inc; Westchester (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

TY Inc in Westchester, IL, is looking for a qualified candidate to contribute to business growth by maintaining accounts and analyzing customer data. The ideal applicant will have a Bachelor’s degree and 3-5 years of experience in the related field.

This role requires exceptional communication skills and knowledge of the plush toy industry. The candidate will work closely with clients and manage accounts efficiently, ensuring strong relationships and effective problem-solving.

Qualifications

• 3-5 years of work-related experience required.
• Ability to analyze data and determine appropriate action.
• Strong understanding of sales and operations practices.

Responsibilities

• Maintain all existing accounts including customer setup and processing.
• Analyze customer business through POS data.
• Utilize problem-solving skills to maintain buyer relationships.

Skills

Expert knowledge of gift/collectible and plush toy industry

Exceptional verbal and written communication skills

Proficient knowledge of the Internet and Microsoft Office

Education

Bachelor’s degree in business administration or related field

Job description

Purpose

Contributes to the growth of business by regularly communicating with clients, accurately answering questions, and quickly resolving concerns.

Job Functions

• Maintains all existing accounts as assigned, including customer set-up, forecasting, inventory overview, and order processing.
• Periodically reviews the location of each account on a weekly basis to determine whether representatives/service groups are providing needed information/orders.
• Follows up with all leads provided as required.
• Analyzes customer business through customer POS data and Ty Inc. sales data.
• Coordinates customer product programs, including securing all items—new and existing—into each customer’s price book.
• Utilizes exceptional problem-solving, quick thinking, and communication skills to keep relationships with buyers as strong as possible.
• Performs other related duties as assigned.

Physical Requirements

• Regularly uses a keyboard/mouse to interact with a computer.
• Regularly required to communicate verbally and via writing.
• Regularly proofreads and/or reviews documents.
• Regularly lifts or carries objects weighing up to 50 lbs.

Educational/Required Skill Requirements

• Bachelor’s degree in business administration or related field.
• Three to five years of work-related experience.
• Expert knowledge of gift/collectible and plush toy industry.
• Proficient knowledge of the Internet, email systems, and Microsoft Office products.
• Exceptional verbal and written communication skills.

Preferred Skills

• Strong understanding of sales and sales operations practices.
• Proven and accomplished in executing against deliverables.
• Ability to exercise good judgement, work with minimal supervision, and maintain confidentiality of any shared information and/or assignments.
• Ability to analyze data and determine appropriate action.
• Ability to identify any potential issues, rectify concerns, and manage obstacles with a sense of urgency.