Sales Support Coordinator

Socket.dev; Raleigh (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Socket.dev in Raleigh, NC seeks an organized Inside Sales Support to assist the sales team with daily operations and to improve customer experience. You will help manage documents, prepare submittals and quotes, and coordinate office services.

Responsibilities include order entry, maintaining contact records, and working with factories to obtain information like ship dates and stock levels. Strong communication and basic IT skills are required.

Qualifications

• Verbal and written communication skills are essential.
• Basic computer skills (MS Office, email, internet) required.
• Time management is important to handle multiple tasks.

Responsibilities

• Assist outside sales in day-to-day operations.
• Coordinate office maintenance and supplies.
• Enter project information and manage document storage.
• Prepare submittals, IOMs and warranty certificates for projects.
• Issue quick quotes and follow up on quotes in CE.
• Handle order entry and maintain customer contacts.

Skills

Verbal Communication

Written Communication

Time Management

Basic Computer Skills

Education

High School Diploma or GED

Job description

General Description: Assist outside sales in day to day operations of the sales & office related activities in order to increase sales and profits of JMP in accordance with all corporate goals, strategies, and philosophies.

Scope of Essential Responsibilities:

Office/Building Facility Management

• Manage office routine maintenance including cleaning company, pest control & landscaping
• Coordinate special needed services including HVAC & plumbing service and carpet cleaning
• Manage & order office supplies
• Handle all incoming and outgoing mail

Assisting Sales

• Assist sales as needed to enhance the customer experience
• Manage CE bid board by entering projects and opportunity information and managing document storage
• Be able to assist in any phase of a job in CE
• Use critical thinking to recognize problems in the flow of a project and engage sales, JMP operations and factories to get a solution
• Engage factories to get information including ship dates, tracking, stock etc
• Put together submittals, IOMs & warranty certificates for projects
• Quick quotes in CE
• Follow up on quotes in CE
• Order entry
• Maintain customer contacts in CE
• Use factory websites and online connections to support sales needs – BAC Connect, B&G Rep website, CM solutions center and business center
• Coordinate lunch & learns including printing material and ordering catering

Work and Skill Requirements:

• Verbal and written communication skills
• Basic computer skills (MS Office products, email, and internet)
• Time Management

Education Requirements

• High School Diploma or GED