Technical Engineering Sales Support

James M. Pleasants Co.; Raleigh (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

James M. Pleasants Co. seeks a Technical Engineering Sales Support professional in Raleigh to assist the outside sales team with engineering and technical product support.

The role involves reading plans and specs, providing design assistance, and preparing quotations to drive successful sales outcomes. Responsibilities include maintaining quote logs, assisting engineers with submittals and schedules, and handling customer inquiries from quotations to order tracking and delivery confirmation.

Qualifications

• Excellent written and oral communication.
• Proficient in equipment selection software.
• Strong MS Word and Excel skills.

Responsibilities

• Provide engineering and technical product support to assist sales efforts of the outside sales staff.
• Read and interpret plans and specifications for equipment selections and quotations.
• Maintain job quote log in the system.
• Provide design assistance to consulting engineers with submittals, schedules, and specifications.
• Customer service duties: quotations, placing orders, tracking order status, delivery confirmation, and troubleshooting.
• Support outside sales by assisting with submittals, letters, general correspondence, expediting orders, and handling returns and RMAs.
• Assist in setting up logistically for local seminars and training classes.
• Become proficient in company computer-based business systems and quotation/selection programs.

Skills

Communication skills

Equipment selection software

Microsoft Word & Excel

Education

Bachelor's degree in technical field

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Technical Engineering Sales Support

Full Time Raleigh, NC, Raleigh, NC, US

General Description: Handles engineering & technical product support to help support sales efforts of the outside sales staff.

Scope of Essential Responsibilities:

• Equipment selections & quotations on all JMP products as requested by JMP staff and customers, including reading and interpreting plans and specifications.
• Maintaining job quote log in system
• Provide design assistance to consulting engineers: to include follow up emails to engineers with product selections, submittals, schedules, and specification on every equipment selection request received.
• Customer Service for customers to include quotations, placing orders, tracking order status, delivery confirmation, and product troubleshooting.
• Support outside sales by assisting in requested tasks in a timely manner, to include but not limited to:
  • Submittals
  • Prior Approval Letters
  • General correspondence with customers
  • Expedite orders and credits for customers
  • Assist customers with returns and the JMP RMA process
  • Enter & expedite JCS jobs and factory CQM's
• Must become proficient in company computer-based business systems and equipment quotation and selection programs.
• Assist in setting up and helping with logistical items at local seminars and training classes
• Assist customers on technical issues and system problems.
• Handle all mail and package shipments, incoming and leaving
• Coordinate all Hyfab request from local engineers to Hyfab department to make sure all required & requested information is given to the customer correctly and in a timely manner.
• Maintain all appropriate office supplies and materials: assist management with office equipment maintenance.
• Performs other duties as requested.

Work and Skill Requirements:

• Communication skills: Written and oral
• Proficient in all equipment selection software
• Proficient in all Microsoft Word & Excel

Other requirements :

• Ability to meet deadlines

Education

• College (4 Years) Bachelors Technical Degree or Equivalent Work Experience preferred