Sales Support Coordinator

James M. Pleasants Company; Raleigh, Northern (NC, KY); Hybrid; USD 38,000 - 54,000; Full time

Job summary

James M. Pleasants Company in Raleigh, NC is seeking an administrative support professional to assist outside sales and manage the day-to-day office operations. The role focuses on coordinating facilities, services, and vendor interactions to improve efficiency and customer satisfaction.

Responsibilities include handling mail, ordering supplies, coordinating service providers, and preparing project-related documents. Strong communication and basic computer skills are required.

Qualifications

• Strong verbal and written communication skills.
• Basic computer skills including MS Office.

Responsibilities

• Assist outside sales in day-to-day operations and support sales teams.
• Office/building facility management, coordinating services and maintenance.
• Manage office supplies and handle mail processes.
• Coordinate vendor services (HVAC, plumbing, pest control, landscaping).
• Prepare submittals, IOMs, and warranty certificates for projects.
• Maintain customer contacts and support quick quotes in CE.
• Collaborate with factories to obtain ship dates, tracking, and stock info.
• Support lunch and learns by printing materials and organizing catering.

Skills

Verbal communication

Written communication

MS Office

Tools

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Raleigh, NC, Raleigh, NC, US

General Description: Assist outside sales in day to day operations of the sales & office related activities in order to increase sales and profits of JMP in accordance with all corporate goals, strategies, and philosophies.

Scope of Essential Responsibilities:

Office/Building Facility Management

• Manage office routine maintenance including cleaning company, pest control & landscaping
• Coordinate special needed services including HVAC & plumbing service and carpet cleaning
• Manage & order office supplies
• Handle all incoming and outgoing mail
• Assist sales as needed to enhance the customer experience
• Manage CE bid board by entering projects and opportunity information and managing document storage
• Be able to assist in any phase of a job in CE
• Use critical thinking to recognize problems in the flow of a project and engage sales, JMP operations and factories to get a solution
• Engage factories to get information including ship dates, tracking, stock etc
• Put together submittals, IOMs & warranty certificates for projects
• Quick quotes in CE
• Follow up on quotes in CE
• Maintain customer contacts in CE
• Use factory websites and online connections to support sales needs – BAC Connect, B&G Rep website, CM solutions center and business center
• Coordinate lunch & learns including printing material and ordering catering

Work and Skill Requirements:

• Verbal and written communication skills
• Basic computer skills (MS Office products, email, and internet)