Sales Support Coordinator

gpac; Brook Park (OH); Hybrid; USD 35,000 - 48,000; Full time

Job summary

gpac LLC. is seeking a Sales Support Coordinator to provide exceptional sales and service support for assigned customer accounts at a packaging distributor. The role combines customer service with purchasing and collaborates with account managers and outside sales, reporting to the Sales Support Team Lead.

The position offers hybrid work with three days in the office. You will manage orders, verify prices, gather payment details, and coordinate with internal teams to ensure smooth execution.

Qualifications

• Customer service and purchasing experience (up to 5 years preferred).
• Strong critical thinking and communication skills.
• Self-motivated, with a positive attitude.
• Comfortable working with business software.
• Associate's or bachelor's degree preferred, not required.

Responsibilities

• Be the go-to contact for assigned customers, handling their calls and emails and supporting account managers and internal teams.
• Enter, confirm and expedite sales orders (direct-ship, warehouse, decorated and off-site jobs), including ship-to details and pick-ticket notes.
• Audit selling prices, create item numbers and gather customer credit, tax-exempt and payment details.
• Help account managers with early project work, decoration samples, art folders, ink matches, tooling orders and change requests.
• Keep customer files current on the shared drive, including specs, artwork, quotes, correspondence, complaints and sales reports.
• Track inventory and just-in-time programs, and get freight rates from the warehouse and shipping teams.
• Process customer credits and short payments.
• Send quality complaints to the quality team for follow-up

Skills

Customer service

Purchasing

Communication

Critical thinking

Self-motivated

Business software

Spanish (nice-to-have)

Education

Associate's or Bachelor's degree (preferred)

Job description

Seeking Sales Support Coordinator to give a set of customer accounts excellent sales and service support at a packaging distributor. The role handles both customer service and purchasing, works side by side with account managers and outside sales, and reports to the Sales Support Team Lead.

Hybrid, three days a week in the office.

Responsibilities

• Be the go-to contact for assigned customers, handling their calls and emails and supporting account managers and internal teams
• Enter, confirm and expedite sales orders (direct-ship, warehouse, decorated and off-site jobs), including ship-to details and pick-ticket notes
• Audit selling prices, create item numbers and gather customer credit, tax-exempt and payment details
• Help account managers with early project work, decoration samples, art folders, ink matches, tooling orders and change requests
• Keep customer files current on the shared drive, including specs, artwork, quotes, correspondence, complaints and sales reports
• Track inventory and just-in-time programs, and get freight rates from the warehouse and shipping teams
• Process customer credits and short payments
• Send quality complaints to the quality team for follow-up

Requirements

• Customer service and purchasing experience (up to 5 years preferred)
• Strong critical thinking and communication skills
• Self-motivated, with a positive attitude
• Comfortable working with business software
• Associate's or bachelor's degree preferred, not required
• Nice to have, not required: bilingual, able to speak, read and write Spanish fluently

Applicants must be authorized to work in the U.S. without sponsorship.

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.