Sales Support and Project Manager

Garage Door Partners; Magnolia Park (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Garage Door Partners is seeking an Installation Project Manager to coordinate scheduling, dispatch, and communication among field technicians, customers, and the Install Manager. The role emphasizes organization, timely project completion, and accurate data management in a busy office setting.

The candidate should be able to handle customer calls, maintain detailed records, and collaborate with warehouse, sales, and field staff to meet installation requirements.

Qualifications

• High school diploma or equivalent required; previous coordinator or related experience preferred.
• Must have good communication and interpersonal skills and basic math skills.
• Organizational and time-management skills essential; ability to work independently and in a team.
• Proficiency with Microsoft Office; Service Titan experience preferred.
• Spanish bilingual skills considered a plus.

Responsibilities

• Manage the field technicians' schedules to ensure timely completion of projects according to job site readiness.
• Ensure that field technicians are fully executing and complying with their scope of work.
• Communicate any conflicts or revisions associated with the project to the Install Manager as soon as they become known.
• Promptly address incoming customer calls, ensuring urgency and offering second-level resolution to customer concerns.
• Diligently maintain comprehensive, accurate, and up-to-date information in the customer database.
• Reschedule, dispatch, and reallocate work assignments to field technicians according to their skill levels
• Work with the warehouse, sales team, and Install Manager when there are any special installation requirements.
• Coordinate any special timing requirements with the customer or any special needs such as pre-job, on-site safety meetings.
• Review the schedule as needed with the Install Manager and the Salespeople.
• Follow up on open estimates
• Build and communicate proposals at the direction of sales
• Build relationships with supers and purchasing managers
• Undertake additional duties as assigned by management.

Skills

Organization

Time management

Reporting skills

Inventory control

Communication

Interpersonal skills

Microsoft Office

Service Titan

Spanish bilingual

Independent work

Team collaboration

Education

High school diploma or equivalent

Previous coordinator or related experience preferred

Strong attention to detail and accuracy, and demonstrate basic math skills

Must have good communication and interpersonal skills

Tools

Service Titan

Job description

Description

Our ideal Installation Project Manager will be enthusiastic about working with various team members and clients in a busy office environment and comfortable communicating by phone. The position is primarily responsible for working with the Install Manager, scheduling install appointments and inspections, resolving customer issues, and dispatching. May also support other office functions. To perform this job successfully, an individual must be able to perform each essential job responsibility satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required.

Job Responsibilities

• Manage the field technicians' schedules to ensure timely completion of projects according to job site readiness.
• Ensure that field technicians are fully executing and complying with their scope of work.
• Communicate any conflicts or revisions associated with the project to the Install Manager as soon as they become known.
• Promptly address incoming customer calls, ensuring urgency and offering second-level resolution to customer concerns.
• Diligently maintain comprehensive, accurate, and up-to-date information in the customer database.
• Reschedule, dispatch, and reallocate work assignments to field technicians according to their skill levels
• Work with the warehouse, sales team, and Install Manager when there are any special installation requirements.
• Coordinate any special timing requirements with the customer or any special needs such as pre-job, on-site safety meetings.
• Review the schedule as needed with the Install Manager and the Salespeople.
• Follow up on open estimates
• Build and communicate proposals at the direction of sales
• Build relationships with supers and purchasing managers
• Undertake additional duties as assigned by management.

Requirements

Sills/Knowledge

• Service Titan (preferred)
• Spanish Bilingual (preferred)
• Organization
• Time management
• Reporting skills
• Inventory control
• Ability to work independently and in a team environment
• Previous coordinator or related experience preferred
• Strong attention to detail and accuracy, and demonstrate basic math skills
• Must have good communication and interpersonal skills
• Basic proficiency with Microsoft Office

Education Experience

• High school diploma or equivalent
• Previous coordinator or related experience preferred
• Strong attention to detail and accuracy, and demonstrate basic math skills
• Must have good communication and interpersonal skills
• Basic proficiency with Microsoft Office