Sales Installation Coordinator

Blue Collar Services; Upper Township (NJ); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

Dental insurance

Job summary

Blue Collar Services in Marmora, NJ is hiring a Sales & Installation Coordinator (Administrative) for a full-time, on-site role. You will bridge the Sales and Installation teams, ensuring a seamless transition from inquiry to installation readiness.

Responsibilities include sales support, project coordination, and customer communication. Requires 2–5 years in related fields, strong organization, and familiarity with ServiceTitan. Monday–Friday, 8:00 AM–4:30 PM, with potential overtime.

Qualifications

• High school diploma or GED required.
• 2–5 years in project management, customer service, call taking, or related field.
• Excellent customer service and organizational skills.
• Ability to multitask and manage competing priorities.

Responsibilities

• Answer and qualify incoming sales calls and inquiries.
• Open sold jobs and enter them into ServiceTitan; maintain job packets.
• Coordinate with Sales, Installation, and office for a smooth process.
• Support weekly sales and installation reporting and meetings.

Skills

Customer Service

Organization

Communication

Multitasking

Attention to detail

Education

High school diploma or GED

Tools

ServiceTitan

Job description

Sales & Installation Coordinator (Administrative)

Marmora, NJ 08223 | Full-Time | Monday–Friday | 8:00 AM – 4:30 PM

Salary: $55,000–$65,000 per year, based on experience

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• Dental insurance

Benefits

• Paid Time Off (PTO)
• 401(k)
• Health Insurance
• Dental Insurance
• Vision Insurance

Position Summary

We are seeking a highly organized Sales & Installation Coordinator to serve as the connection between our Sales and Installation teams. In this role, you'll help ensure every customer experiences a seamless transition from the initial sales inquiry through installation readiness.

Responsibilities

Sales Support

• Answer and qualify incoming sales calls and electronic inquiries.
• Assign and dispatch leads to Comfort Consultants following established processes.
• Assist the Sales Manager with lead management and pipeline coordination.
• Coordinate financing close-out documentation with customers.

Installation Project Coordination

• Open sold jobs and enter them into ServiceTitan.
• Create and maintain complete job packets.
• Verify job documentation before scheduling.
• Process permits and inspection requests.
• Coordinate with the Install Manager to ensure projects are ready for scheduling.
• Assist with warranty requests, including opening warranty jobs and scheduling warranty technicians.

Customer Support

• Serve as the primary point of contact from the time a job is sold through installation completion.
• Provide customers with scheduling updates.
• Assist customers with paperwork and financing documentation.
• Coordinate communication between customers, Sales, Installation, and the office to ensure a smooth customer experience.

Operational Support

• Maintain accurate project records.
• Monitor project progress.
• Assist with weekly sales and installation reporting, including sales, lead closing, lead source, referral, and warranty reports.
• Participate in Sales and Production meetings.
• Identify opportunities to improve processes and communicate workflow concerns to department leadership.

Qualifications

• High school diploma or GED required.
• 2–5 years of experience in project management, customer service, call taking, or a related field, or an equivalent combination of education and experience.
• Excellent customer service and organizational skills.
• Ability to multitask and manage competing priorities.
• Geographic knowledge of the service area preferred.
• Industry experience is preferred but not required.
• Experience with ServiceTitan is preferred but not required.

Schedule

• Monday through Friday
• 8:00 AM – 4:30 PM
• Some overtime may be required

Why Join Our Team?

If you're an organized professional who enjoys coordinating projects, supporting customers, and working closely with multiple departments to keep operations running smoothly, we'd love to hear from you. Join a team where your attention to detail and communication skills make a direct impact on every customer's experience.