Sales Support Analyst

Acro Service Corp; Westlake (OH); Hybrid; USD 34,000 - 37,000; Full time

Job summary

Acro Service Corp. is seeking a Sales Support Analyst in Westlake, OH. This hybrid role (3 days onsite) handles technical support, customer service and reporting for Fleet Sales and Truck Service teams.

The SSA collaborates with internal departments and third‑party card companies to ensure accurate pricing and customer satisfaction. Responsibilities include handling inquiries, coordinating pricing, managing vendor relations and creating sales reports, with a Sarbanes‑Oxley compliance focus.

Qualifications

• Associates Degree required; Bachelor preferred or equivalent work experience.
• 5+ years in sales, customer service or office roles.
• Proficient with MS Office; experience with Salesforce, SharePoint, Cognos and billing systems.

Responsibilities

• Serve as primary contact for Fleet customers, handling inquiries and issues with independent judgment.
• Coordinate pricing proposals with SR Managers and project teams for customer presentations.
• Update customer email preferences and manage central customer repository data.
• Process and administer internal paperwork to set up/amend fleet pricing deals in billing system(s).
• Open new third-party accounts and confirm partner information for setup and billing.
• Ensure customer satisfaction through professional communication with customers and vendors.
• Produce and review internal/external analytical reports for Fleet Sales.

Skills

5+ years in sales/customer service/ol/

Excellent communication

Independent & team player

Education

Associate degree

Bachelor degree in Business/Marketing/Finance or related

Tools

Excel

Salesforce

SharePoint

Cognos

Billing systems

Job description

Duration: 4-5 months contract (Possibility of Extension) until 3/31/2027

Location: Westlake, OH (Hybrid) 3 days onsite

Pay: $25-27/hr on W2 without any benefits/holiday/vacation

JOB DESCRIPTION: The Sales Support Analyst (SSA) has a vital role in that they provide technical support, customer service and reporting to the Fleet Sales and Truck Service departments' staff and customers. The SSA position also plays a vital role working with the Sales Experience Support Manager, SR Managers and other internal departments including but not limited to credit, compliance, customer service, accounting, auditing, systems. Externally, they are responsible for communicating daily with the Merchant Services team at all third-party card companies, merchants, vendors and serve as the primary contact for fleet customers.

Duties and Responsibilities

• Primary contact for Fleet customers, responding to inquiries and customer issues, fulfilling requests for sales related materials and other items using independent judgment making customer/business based impactful decisions.
• Coordinates with Fleet Sales SR Managers, Management, Account Managers and Project teams to establish pricing proposals to be presented to the customers, including solicitation of franchises for pumping fees.
• Updates customer email preferences in the Central Customer Repository of shop sales data.
• Responsible for processing and administering internal paperwork required to establish or amend fleet pricing deals, input agreements and pricing into TA's internal billing system and ensure accounts run efficiently after set-up.
• Manages the process of opening new third-party accounts, including communicating with the third-party billing companies, verifying fuel codes and carrier information and completing account setup.
• Works with customers, third party billing companies and internal and external associates to ensure customer satisfaction is established and maintained through efficiency and professionalism.
• Key contact for Customer Resolution, inquiries, and reporting.
• Accountable for numerous analytical reports internally and externally.
• Organizes conferences and trade-related shows, departmental sales meetings, and specific customer events/gatherings. Independently Review and Approve associated vendor expenses.
• Consults with corporate communications and outside vendors in selecting marketing items for the department. Monitors and maintains inventory levels and tracks expenses to ensure adherence to budgetary guidelines and makes suggestions to the Management team.
• Collaborates with other departments to set up new customer accounts. Collects all required documentation reviewing for accuracy and timely completion of the new set-ups.
• Processes Volume/Confidential and DEF Rebates on a Monthly basis
• Responsible for meeting SOX compliance rules and regulations as they pertain to Fleet Sales procedures and ensure that supporting documentation is properly maintained.
• Manages the Fleet Sales travel store and restaurant gift card program through gift card activation, maintaining inventory and performing monthly reconciliation with the Accounting department by thoroughly generating and monitoring invoices/payments for billing gift card orders to customers.
• Contributes to the development of Fleet Sales database and system releases then provides final feedback and consultation prior to approval/ authorization for the execution and launch of any database upgrade within the department.
• Assists with Project Management, team objectives, idea generation and implementation along with continuous training and development efforts.
• Provides process support/guidance to Interdepartmental employees including but not limited to Fleet Sales, Truck Service, NTN, Reconciliation, Accounts Payable, Accounts Receivable, Customer Service, Credit, Auditing, Restaurant, Store, Franchisees and Field Operations when needed.
• Primary person to carry out major assignments and projects while researching and collaborating with other departments that directly impact and affect business operations.
• Attends both Sales Support and Regional Sales weekly meetings/calls.

Qualifications:

• Associates Degree Required. Bachelor Degree in Business/Marketing/Finance or similar work experience preferred
• 5 or more years of sales, customer service, office experience or similar role
• PC proficiency with emphasis on Microsoft Office programs including a heavy focus on Excel, Salesforce, SharePoint, Cognos and Billing systems
• Must have excellent verbal and written communication skills, be highly organized, have excellent research skills and are able to perform tasks effectively under pressure
• Able to function independently, as well as working effectively in a team environment
• Outstanding interpersonal skills required to function effectively in a customer service/sales/sales support environment

Proven critical thinking skills

Customer and account relationship management

Mastery in written and verbal communication