Sales Support Associate

Easy Recruiter; Los Angeles (CA); On-site; Full time

Job summary

A recruitment firm is seeking a Sales Support Associate to assist the sales team by providing superior customer service and acting as a liaison between departments. This role involves handling customer inquiries, developing relationships with clients, and leveraging Microsoft Office tools for sales support. The ideal candidate will have at least 5 years of sales support experience and impeccable communication skills. This position requires candidates to be located in Texas or Louisiana, and no relocation benefits are offered.

Qualifications

• 5+ years in a sales support or administrative role.
• Excellent communication and organization skills.
• Ability to work without corporate sponsorship.

Responsibilities

• Act as liaison between Sales, Operations, and the Customer.
• Provide lead qualification for inbound marketing leads.
• Handle customer inquiries and issues effectively.

Skills

Communication skills

Organization skills

Customer service experience

Microsoft Office software proficiency

Education

High School Diploma or GED

Bachelor's degree

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint)

D365

Job description

Primary Function Overview

The Sales Support Associate acts as a liaison between Sales, Operations, and the Customer, providing an additional touch point to Wonderware West to achieve superior Customer Service. The continuous goal of the Sales Support Associate is to act as the anchor of the Senior Account Executive sales team, assisting Customers while growing and nurturing Tier 2 & Tier 3 clients.

In This Function You Will

• Work with outbound business development activities to grow and nurture smaller Tier 2 & 3 clients
• Provide lead qualification and serve as the initial point of contact for inbound marketing leads
• Handle general customer issues, inquiries, inbound calls, etc.
• Create opportunities and submit quote requests in CRM
• Assist with requests for proposals/requests for information
• Modify existing quotes in CRM
• Check and report on progress of customer orders
• Work with other internal departments to ensure seamless business activities are maintained in support of customers
• Monitor POP-Qs to maintain awareness of sales as they move through operations
• Coordinate with other departments to resolve process issues
• Validate and maintain account and contact information in Dynamics CRM
• Generate account and contact lists for targeted Wonderware marketing projects
• Provide sales-oriented data and reports as requested
• Assist with management of opportunities to improve forecasting accuracy
• Assist with the development and distribution of sales tools and collateral
• Find solutions, wherever a solution is needed
• Focus primarily on deals under $25K
• Work with below $25K deals in the current quarter and at 10%, sales support automatically pushes to the subsequent quarter and takes over
• Work with below $25K deals forecasted at 40% after the 2nd week in the current month, sales support automatically takes over
• Work with AEs to include a quote email signature that references [e-mail]
• Engage in weekly forecast calls with RSM
• Engage in marketing initiatives defined by Marketing and Business Dev.
• Serve as the initial point of contact when an AE is on PTO
• Provide special pricing request management with Wonderware
• Consistently perform required math calculations as needed
• Communicate clearly and professionally with customers via phone and email
• Work with purchase order review

Qualifications

Required (Basic) Qualifications:

• Must have a High School Diploma or GED from an accredited institution
• Minimum of 5 years of experience in a sales support role or administrative assistant role in a sales environment
• No relocation benefit is being offered for this position. Candidates must be located in the state of Texas or Louisiana to be considered. Active-duty military service members are exempt from the geographical limitation.
• Must be able to work in the United States without corporate sponsorship now and within the future

Preferred Qualifications

• Bachelor's degree from an accredited institution

Position Criteria

• Impeccable communication skills, written and verbal
• Excellent organization skills, with a tendency to obsess over the management of details
• Ability to own and be accountable for responsibilities
• Ability to make good prioritization and time-management decisions with minimal supervision
• Strong desire to provide memorable, positive, customer service experiences to customers
• Cooperative, good-natured attitude, especially when working with other departments
• Natural inclination to be self‑motivated with high energy and to take personal pride in a job well done
• Extensive experience with Microsoft Office software (Outlook, Word, Excel, PowerPoint, D365)
• Experience with personal computers, copiers, fax machines and other typical office equipment