Production Support Specialist

Belcan; Sterling Heights (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

Belcan in Sterling Heights, MI, is looking for a dedicated individual to support the Client customer team at automotive production facilities. This floater position requires flexibility for 2nd or 3rd shifts, along with occasional mornings and weekends. Responsibilities include communicating cross-functionally to resolve customer issues, monitoring inventory, and providing sales support.

Qualifications include an HS diploma, proficiency in Excel, and strong communication skills to work effectively with team members and customers.

Qualifications

• HS diploma or equivalent is required.
• Comfortable working in a customer production environment.
• Can maintain complex spreadsheets using Excel.

Responsibilities

• Support the ongoing activities of onsite Client customer team.
• Ensure plant operations are functional and provide proactive support.
• Communicate updates effectively to Client Technical and account management.

Skills

Excel

Communication

Education

HS diploma or equivalent

Tools

Word

PowerPoint

Job description

Duration: 12 Months contract (Potential Temp to Perm)

Shift: 2nd Shift or 3rd shift, Flexibility along with occasional mornings. Weekends.

Job Description:

• Support the ongoing activities of onsite Client customer team at automotive production facilities by communicating cross-functionally to understand customer concerns, collecting data, and taking appropriate actions to help resolve customer issues.
• Ensure plant operations are functional and provide the customer with proactive support as needed.
• Communicate updates to Client Technical and account management effectively and efficiently.
• Perform tasks at the direction of the Client leadership while ensuring Health, Safety, and Environmental protocol is always followed.
• Provide resolutions to customer inquiries, application process monitoring, inventory monitoring, material ordering, and hands‑on support, generating reports as necessary.
• Effectively explains complex ideas to both technical and non‑technical audiences to ensure customer needs are met.
• Participate in weekly meetings with technical experts to review site projects and activity.
• Engage daily with customers to provide feedback from collected data; answer questions and provide recommendations as needed.
• Record weekly inventories, place material orders and communicate status both externally and internally.
• Use Client digital tools to capture critical data and facilitate problem solving.
• Provide sales support to maintain/expand business and ensure effective start‑up of new products.
• Support any special projects needed.

Qualifications:

• This position is a floater position to help coverage within the Shop
• Working a 2nd Shift or 3rd shift, Flexibility along with occasional mornings. Weekends
• HS diploma or equivalent is required
• Excel (can maintain complex spreadsheets), Word, PowerPoint, etc.)
• Comfortable working in a customer production environment, around automated equipment, and be able lift ~30 lbs. on a limited basis.
• Works collaboratively with team members to address and overcome challenges.
• Demonstrated strength in fostering clear, collaborative communication at every organizational level.