Sales Support Specialist

London Approach; Bethlehem (Northampton County); Vor Ort; USD 52.000 - 72.000; Vollzeit

Zusammenfassung

London Approach seeks a Sales Support Specialist to enhance sales operations, pricing analytics, reporting, and system optimization. You will work with Sales, Finance, IT, and Customer Service to understand needs and drive data-driven decisions.

The role requires strong Excel, SQL, and BI tool skills, with the ability to manage multiple priorities in a fast-paced environment while documenting processes and supporting ongoing improvements.

Qualifikationen

• Bachelor's degree in Finance, Accounting, Business Administration, or related field.
• Advanced Excel skills with PivotTables, charts, graphs, and VBA scripting.
• Experience with SQL Server, SQL queries, and data extraction or manipulation.
• Familiarity with BI and data visualization tools such as Power BI, Tableau, or Qlik.
• Proficiency in Microsoft Office applications (PowerPoint, Word, Outlook).
• Strong analytical, research, and problem-solving skills with ability to interpret financial and non-financial data.
• Ability to translate data into clear, meaningful reports and recommendations for stakeholders.
• Strong organizational and time-management skills to prioritize deadlines in a fast-paced environment.
• Excellent communication and relationship-building skills across departments.
• Ability to learn complex business systems, accounting policies, and interconnected processes.
• Strong documentation skills and approach to recording processes and solutions.
• Self-motivated, adaptable, and able to work independently while contributing to team projects.
• Flexibility to adjust working hours to support deadlines.

Aufgaben

• Support sales reporting, pricing analytics, profitability analysis, and BI initiatives.
• Collaborate with Sales, Customer Service, Finance, and IT to understand business needs and workflows.
• Assist with management and optimization of ERP, CRM, reporting, and collaboration platforms.
• Identify opportunities to improve system functionality and reporting accuracy.
• Develop and maintain documentation for configurations, workflows, and processes.
• Conduct routine data quality audits and help establish data standards and training.
• Participate in reporting enhancements, system implementations, and process improvements.
• Identify and resolve issues or gaps within reporting systems and processes.
• Conduct market research and pricing analysis to monitor performance.
• Develop analytical models and reporting tools to support sales and pricing decisions.
• Perform ad hoc analyses to evaluate performance and strategic initiatives.
• Analyze large data sets, identify trends, and present insights to management.
• Evaluate impact of changes on reporting and operations.
• Assist with policy development to improve reporting efficiency.
• Support cross-functional projects as needed.

Kenntnisse

Advanced Excel

SQL Server

BI tools

MS Office

Analytical skills

Data visualization

Communication

Documentation

Self-motivation

Time management

Learning business systems

Flexibility

Ausbildung

Bachelor's degree in Finance, Accounting, Business Administration, Business Information Systems, Computer Science, Information Technology, or related field

Tools

Power BI

Tableau

Qlik

Jobbeschreibung

The Sales Support Specialist will assist with sales operations, pricing analytics, business reporting, and systems optimization. This role requires strong research and problem-solving skills, the ability to manage multiple priorities in a fast-paced environment, and the ability to understand complex business processes and data relationships.

Responsibilities

• Support sales reporting, pricing analytics, profitability analysis, and business intelligence initiatives
• Collaborate with Sales, Customer Service, Finance, and IT teams to understand business needs, systems, and sales transaction workflows
• Assist with the management, maintenance, and optimization of internal business systems, including ERP, CRM, reporting, and collaboration platforms
• Identify opportunities to improve system functionality, reporting accuracy, and operational efficiency
• Develop and maintain documentation for system configurations, workflows, business processes, and system dependencies
• Conduct routine data quality audits, identify discrepancies, and help establish standards and training to improve data accuracy
• Participate in sales reporting enhancements, systems implementation, and business process improvement projects
• Identify, troubleshoot, and resolve issues or gaps within sales reporting systems and processes
• Conduct market research, pricing analysis, and ongoing business performance monitoring
• Develop and maintain analytical models and reporting tools to support sales and pricing decisions
• Perform ad hoc financial, product, and profitability analyses to evaluate business performance and strategic initiatives
• Analyze large and complex data sets, identify trends, and present actionable insights to management
• Evaluate the impact of system and process changes on reporting, sales operations, and business performance
• Assist with the development and implementation of policies, procedures, and processes that improve reporting efficiency and accuracy
• Support cross-functional projects and additional sales operations initiatives as needed

Qualifications and Skills

• Bachelor's degree in Finance, Accounting, Business Administration, Business Information Systems, Computer Science, Information Technology, or a related field
• Advanced Microsoft Excel skills, including complex formulas, PivotTables, charts, graphs, and VBA scripting
• Experience with SQL Server, SQL queries, SQL packages, and data extraction or manipulation
• Familiarity with business intelligence and data visualization tools such as Power BI, Tableau, or Qlik
• Proficiency in Microsoft Office applications, including PowerPoint, Word, and Outlook
• Strong analytical, research, and problem-solving skills, with the ability to interpret complex financial and non-financial data
• Ability to translate data into clear, meaningful reports and recommendations for stakeholders at varying levels of the organization
• Strong organizational and time-management skills, with the ability to prioritize competing deadlines in a fast-paced environment
• Excellent communication and relationship-building skills, with the ability to collaborate across multiple departments and with diverse stakeholders
• Ability to learn complex business systems, accounting policies, operational procedures, and interconnected business processes
• Strong documentation skills and a consistent approach to recording processes, findings, and solutions
• Self-motivated, adaptable, and comfortable working independently with minimal supervision while contributing to team-based projects
• Flexibility to adjust working hours when necessary to support project deadlines