Sales Support Manager - Cross-Functional Leader

Supermicro; Wayne (CA); On-site; USD 149,000 - 165,000; Full time

Job summary

Supermicro is seeking a Manager, Sales Support to guide the sales support team and assist the Sr. Sales Team in managing customer orders. The role acts as a liaison across functions, providing product information to clients and ensuring smooth order processing.

The ideal candidate has supervisory experience, excellent communication skills, and strong Excel capabilities to produce daily client reports and coordinate with purchasing, production, and logistics teams.

Qualifications

• Proven experience in a supervisory or management role.
• Strong professional communication skills across phone, email, and presentation.
• Demonstrated ability to manage customer orders and provide product information.

Responsibilities

• Supervise the sales support team and provide necessary training.
• Resolve escalated inquiries from customers.
• Maintain sales accounts and coordinate with internal teams.
• Monitor order status and communicate with clients.
• Produce reports for clients and back-up the manager when needed.

Skills

Communication skills

Time management

Microsoft Excel

Education

High school diploma; AA preferred

Tools

Microsoft Excel

Job description

Supermicro is seeking a Manager, Sales Support to guide the sales support team and assist the Sr. Sales Team in managing customer orders. The role acts as a liaison across functions, providing product information to clients and ensuring smooth order processing.

The ideal candidate has supervisory experience, excellent communication skills, and strong Excel capabilities to produce daily client reports and coordinate with purchasing, production, and logistics teams.