Sales Support

Creative Solutions Services, LLC; Charlotte (NC); On-site; USD 25,000 - 33,000; Part time

Job summary

Creative Solutions Services, LLC in Charlotte, NC is seeking an Account Coordinator to support their sales professionals by expediting complex orders, contracts, and quality control activities.

You will help ensure order accuracy, check commission eligibility, and manage end-to-end order processing in a fast-paced onsite role.

Qualifications

• Experience supporting B2B sales teams in a coordination, sales support, or operations role.
• High attention to detail with the ability to manage complex, multi-step processes.
• Comfort working in Salesforce or similar CRM systems (Salesforce preferred).
• Adaptability in a metric-driven environment.

Responsibilities

• Serve as a primary point of contact for the client’s sales professionals, supporting inbound requests related to complex orders.
• Configure, process, and ratify orders in Salesforce.com, ensuring completeness, accuracy, and commission eligibility.
• Provide pre- and post-sale monitoring, escalation, and resolution support for orders and contracts.
• Identify defective or incomplete opportunities and partner with internal teams to develop and execute resolution plans.

Skills

B2B sales support

Detail orientation

Salesforce CRM

Multi-step processes

Adaptability

Tools

Salesforce CRM

Job description

Job Title: Account Coordinator- Sales Support

Location: Charlotte NC (Onsite)

Duration: 2-3 Months contract to begin with..

Pay rate:- $20/hour

Schedule: First Shift

Overview

Our client is seeking an Account Coordinator to support their business sales professionals by managing and expediting complex orders, contracts, and quality control activities. This role plays a critical part in ensuring order accuracy, commission eligibility, and smooth execution throughout the end-to-end sales and ordering process.

What You’ll Do

• Serve as a primary point of contact for the client’s sales professionals, supporting inbound requests related to complex orders
• Configure, process, and ratify orders in Salesforce.com, ensuring completeness, accuracy, and commission eligibility
• Provide pre- and post-sale monitoring, escalation, and resolution support for orders and contracts
• Identify defective or incomplete opportunities and partner with internal teams to develop and execute resolution plans

Quality & Performance

• Maintain high quality standards with minimal order rejects following training
• Manage assigned cases, which are routinely reviewed and graded for quality and accuracy
• Balance availability and productivity metrics, including time in active vs. auxiliary states

Qualifications

• Experience supporting B2B sales teams in a coordination, sales support, or operations role
• High attention to detail with the ability to manage complex, multi-step processes
• Comfort working in Salesforce or similar CRM systems (Salesforce preferred)
• Adaptability in a metric-driven environment

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