Sales Support Coordinator

Murphy's Naturals; Raleigh (NC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health & Wellness

401(k) retirement plan

3 weeks PTO (120 hours)

Paid parental leave

Volunteer opportunities

Job summary

Murphy's Naturals in Raleigh, NC is seeking a Sales Support Coordinator to drive account onboarding, catalog maintenance, and sales operations. You will manage trade show logistics, maintain promotional files, and support CX during peak periods.

This role requires 2+ years in sales administration, proficiency with NetSuite and Monday.com, and strong organization. You will collaborate across teams to ensure accurate data entry, smooth vendor interactions, and effective cross-functional handoffs.

Qualifications

• 2+ years of experience in sales administration and account coordination in a CPG or retail environment.
• Direct experience navigating retail customer portals, vendor paperwork, and item setup forms.
• Proficiency with CRM systems, ERP platforms (NetSuite), and project management tools (Monday.com).
• Experience coordinating event/trade show logistics and managing administrative workflows.

Responsibilities

• Account & Item Onboarding Lead: Direct and execute new account qualification and system setup across all retail portals. Own end-to-end data entry for new item submissions, ongoing item catalog maintenance, and administrative account updates within customer, vendor, and internal systems, ensuring seamless process handoffs to cross-functional teams.
• Sales Infrastructure & Workflows: Maintain the master promotional calendar, price lists, CRM, and central sales file archives. Maintain master account handbooks, retail records, vendor forms, and COIs. Coordinate administrative team logistics including meeting scheduling, agendas, and notes.
• Trade Show Logistics: Direct end-to-end trade show management, including booth reservations, logistics, sample kits, marketing supplies, and collateral coordination.
• CX Support: Support the Customer Experience Coordinator with order processing and coverage during high-volume peak periods or team time-off.

Skills

Sales admin

Account coordination

CRM usage

Vendor paperwork

Data entry

Communication

Tools

NetSuite

Monday.com

Job description

Description

The Sales Support Coordinator serves as the primary executor of account onboarding, catalog maintenance, retail compliance documentation, and sales infrastructure. This role manages trade show logistics, maintains centralized promotional and account files, and provides customer experience coverage during high-volume periods.

Department

Sales

Location

Raleigh, NC

Description

The Sales Support Coordinator serves as the primary executor of account onboarding, catalog maintenance, retail compliance documentation, and sales infrastructure. This role manages trade show logistics, maintains centralized promotional and account files, and provides customer experience coverage during high-volume periods.

This is a non-exempt, hourly, full-time role

Key Responsibilities

• Account & Item Onboarding Lead: Direct and execute new account qualification and system setup across all retail portals. Own end-to-end data entry for new item submissions, ongoing item catalog maintenance, and administrative account updates within customer, vendor, and internal systems, ensuring seamless process handoffs to cross-functional teams.
• Sales Infrastructure & Workflows: Maintain the master promotional calendar, price lists, CRM, and central sales file archives. Maintain master account handbooks, retail records, vendor forms, and COIs. Coordinate administrative team logistics including meeting scheduling, agendas, and notes.
• Trade Show Logistics: Direct end-to-end trade show management, including booth reservations, logistics, sample kits, marketing supplies, and collateral coordination.
• CX Support: Support the Customer Experience Coordinator with order processing and coverage during high-volume peak periods or team time-off.

Skills, Knowledge and Expertise

Qualifications

• 2+ years of experience in sales administration and account coordination in a CPG or retail environment.
• Direct experience navigating retail customer portals, vendor paperwork, and item setup forms.
• Proficiency with CRM systems, ERP platforms (NetSuite), and project management tools (Monday.com).
• Experience coordinating event/trade show logistics and managing administrative workflows.

The ideal candidate should have:

• Exceptional organizational skills and relentless attention to detail.
• Strong project management abilities with a proactive follow-through approach.
• Excellent written and verbal communication skills across internal teams and external partners.
• A team-first mindset with a willingness to pitch in wherever needed across departments and enthusiasm for supporting a mission-driven brand.

Benefits

• Health & Wellness
  • Comprehensive medical, dental, and vision insurance
  • Mental health support through EAP
• Financial Future
  • 401(k) retirement plan with 3% employer Safe Harbor contribution
• Time to Recharge
  • 3 weeks (120 hours/15 days) PTO in 1st year of employment
  • Up to 12 weeks paid parental leave
• Community
  • Quarterly paid company-wide volunteer opportunities