Sales Support

BARALAN; Carson (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401K retirement plan

Job summary

Baralan USA, Inc. is a global leader in cosmetic packaging solutions, seeking a Sales Support to assist the Sales Managers in Carson, CA. You will handle order entry, samples, and post-sales processing, while coordinating with multiple departments to ensure timely and accurate delivery.

The role requires 2+ years of customer service, proficiency in MS Office and ERP systems, and strong communication skills. This on-site position offers health insurance, PTO, and a 401K plan.

Qualifications

• 2+ years of customer service experience.
• Some college preferred.
• Manufacturing or Distribution experience a plus.
• Strong communication (verbal and written).
• Proficiency in MS Office and ERP/Database Systems.

Responsibilities

• Support Sales Managers with all pre-sales activities, including maintaining contact databases and sample requests.
• Manage all after-sales operational activities, starting from order entry and processing.
• Monitor order process, adjust shipment dates, and ensure timely release of orders.
• Assist customers and potential agents with urgency, collaborate with other departments to resolve issues and promote satisfaction.
• Manage artwork generation for customized work orders during sampling and ordering phases.
• Manage return orders and data entry in the system; inform involved departments.
• Carry out overdue customer follow-up procedures per established protocols.
• Support Sales Managers and New Business Development.
• Archive files on the network and email in Outlook per directives from the Sales Manager.

Skills

Teamwork

Results oriented

Strong communication

Listening and problem solving

Flexible and adaptable

Reliable and trainable

Education

Some college

Tools

MS Office

ERP/Database Systems

Job description

Baralan USA, Inc. is a global leader in cosmetic packaging solutions, serving beauty brands around the world for more than 60 years. With a reputation for innovation, quality, and customer-focused service, we design and deliver premium packaging solutions that help bring our clients' products to market. As we continue to grow, we are seeking talented professionals who are passionate about excellence and eager to make an impact.

Baralan USA, Inc. (BUS), a member of Baralan Group of companies, is in search of a full-time Sales Support located in Carson CA.

ROLE SCOPE

Perform all activities related to first-line customer assistance, to manage the order entry and execution process with accuracy and timeliness, as well as to autonomously and directly manage medium-small customers within a specific geographical area, with the aim of achieving the highest level of customer satisfaction.

MAIN RESPONSIBILITIES

• Work closely to support Sales Managers with all pre-sales activities, including maintaining contact databases in the operational management system and manage sample requests.
• Manage all after-sales operational activities, starting from order entry and processing.
• Monitor the order process of the assigned commercial area, performing maintenance on shipment dates to ensure compliance; regularly check one's "due orders" to avoid unnecessary delays in available stock; keep an eye on "pending approval" orders to ensure they are released by the Purchasing Department according to agreed timelines.
• Assist customers and potential agents with a sense of urgency and accurately, collaborate with other departments to resolve issues and consistently promote customer satisfaction.
• Manage the generation of artwork for customized work order requests by customers both during sampling and ordering phases.
• Manage return orders and data entry in the system, inform all involved departments accordingly.
• Carry out overdue customer follow-up procedures based on existing protocols.
• Manage the retrieval of sales documentation necessary for regulatory purposes for proven exports, follow instructions from the Sales Manager.
• Work closely and support Sales Managers and New Business Development.
• Archive files on the network and email in Outlook as per directives received from the Sales Manager.
• Such other duties may be assigned to you by management of the Company, from time to time.

QUALIFICATIONS

• 2+ years of customer service experience
• Some college preferred
• Manufacturing or Distribution experience a plus
• Teamwork
• Results oriented
• Reliable and trainable
• Flexible and adaptable
• Strong communication (verbal and written)
• Good listening and problem solving abilities
• Proficiency in MS Office and ERP/Database Systems

COMPETENCIES

TECHNICAL

• MS Office and ERP/Database Systems
• Knowledge in manufacturing or distribution

SOFT SKILLS

• Communication and presentation skills
• Organizational skills
• Interpersonal and collaborative skills

Salary: Depending on background experience; health insurance coverage available; paid time off; 401K retirement plan

APPLICATION PROCESS

If you meet the qualifications and are enthusiastic about contributing to our team, please submit your resume. We look forward to reviewing your application.

Baralan USA, Inc. is proud to be an equal opportunity employer and encourages applications from women, people of color, persons with disabilities, lesbian, gay, bisexual and transgender individuals, and veterans.