Customer Support Specialist

Balchem Corporation; Maryland Heights (MO); On-site; USD 38,000 - 52,000; Full time

Job summary

A specialty ingredients company located in Maryland Heights seeks a detail-oriented individual to handle all order processing for current and new business accounts. The role entails managing customer inquiries regarding product details, prices, and shipping, as well as entering orders into the ERP system. A proactive approach and strong communication skills are essential, alongside a high school diploma or GED, with a preference for candidates holding a college degree. Experience in a manufacturing setting is desirable.

Qualifications

• Proactive, communicative, pleasant and thorough email and telephone skills.
• Manufacturing experience preferred.
• Experience working with customers successfully.
• Independent, proactive, and accurate in responsibilities.

Responsibilities

• Handle all order processing for current accounts and new business.
• Respond to inquiries regarding products, pricing, and shipping.
• Enter all orders into the ERP system.
• Coordinate shipping terms and payment terms, update order instructions, and forecast inventory with production.
• Review invoices and assist with collections where needed.

Skills

Proactive communication

Customer service experience

ERP system knowledge

Independent and accurate work

Education

College degree preferred

High school diploma or GED acceptable

Tools

ERP system

Job description

Company Overview

Balchem Corporation develops, manufactures and markets specialty ingredients that improve and enhance the health and well‑being of life on the planet, providing state‑of‑the‑art solutions and the finest quality products for a range of industries worldwide. Our corporate headquarters is located in Montvale, New Jersey, and we have a broad network of sales offices, manufacturing sites, and R&D centers, primarily located in the US and Europe. Founded in 1967, Balchem is a publicly traded company (NASDAQ – “BCPC”) with annual revenues over $900 million and a market cap exceeding $4.0 billion. The company consists of three business segments: Human Nutrition & Health; Animal Nutrition & Health; and Specialty Products. Balchem employs over 1,400 people worldwide who are engaged in diverse activities, committed to developing the company into global market leadership positions.

Position Summary

This position handles all order processing for current accounts as well as new business while providing support to all managers for sales reporting, projects and other sales requirements needed.

Essential Functions

• Responsible for responding to all e‑mail, fax or telephone inquiries of product, price, shipping costs, and documentation
• Proactively follow‑up with customers on inquiry status
• Proactively seek orders based upon inquiries and prior demand
• Process Orders:
  • Responsible for assigning shipping and payment terms including credit applications if required
  • Update all customer‑specific order instructions
  • Enter all orders into the ERP system
  • Work with production for forecast/inventory needs
• Responsible for all credits processed, tracking unauthorized customer deductions and filing freight claims for all damaged shipments
• Communicate all critical information regarding customer complaints, quality and or micro issues, return, inventory needs etc. to the appropriate people
• Review all past‑due invoices, make collection calls if accounting is unable to receive a response
• Perform all other duties as requested by management staff
• Comply with all policies and procedures of the Corporation

Requirements

• Proactive, communicative, pleasant and thorough e‑mail and telephone skills
• Experience and success working with customers
• Knowledge as user of ERP system
• Independent, proactive and accurate in responsibilities
• College degree preferred, but high‑school diploma or GED acceptable
• Manufacturing experience preferred

Balchem is committed to a workplace culture that values and promotes diversity, inclusion, equal employment opportunities, and a work environment free of harassment and hostility.