Retail Support Associate, South Coast Plaza

RIMOWA GmbH; Costa Mesa (CA); Hybrid; USD 40,000 - 68,000; Full time

Job summary

RIMOWA GmbH is seeking a Retail Support Associate to assist the store team with operational duties designed to boost productivity and performance. You will coordinate shipments, inventory counts, and paperwork, while helping on the sales floor and with luggage repairs.

The role requires strong communication, detail orientation, and flexibility to work varied hours, including nights and weekends. Lifting up to 25 lbs and teamwork are essential.

Qualifications

• High School diploma or equivalent is required.
• Detail oriented and task focused with strong communication skills.
• Excellent problem-solving ability and team player attitude.
• Willingness to work varied hours including nights, weekends and holidays.
• Must be able to lift large boxes up to 25 lbs repeatedly.

Responsibilities

• Report to Store Manager and ensure duties are performed accurately.
• Monitor shipment flow and follow up on discrepancies promptly.
• Assist with yearend inventory counts and preparation.
• Prepare shipping paperwork and determine best shipping methods.
• Keep stock areas neat, clean and orderly per company standards.
• Perform basic luggage repairs using small hand tools.
• Count boxes, validate against bills of lading, report discrepancies.
• Assist selling floor with product placement and stock recovery.
• Complete transfer forms and receive merchandise to selling floor.
• Keep cash wraps stocked with necessary operational supplies.
• Ensure accurate tracking and placement of all paid goods.
• Perform deliveries as requested and assist client advisors on the sales floor.
• Use R-client tool to connect with clients regarding repairs or propose new products.

Skills

Detail oriented

Strong communication skills

Problem-solving

Team player

Flexibility / adaptable

Lifts up to 25lbs

Education

High School diploma or equivalent

Tools

R-client tool

Job description

The RIMOWA Retail Support Associate is responsible for assisting the store team in all operational duties to help increase store productivity and performance.

Job responsibilities

• Reports to Store Manager ensuring work duties are accurately performed
• Monitors the flow of all shipments and ensures prompt follow up with discrepancies
• Assist with yearend inventory counts including preparation
• Determine appropriate methods of shipping and prepare relevant paperwork as needed
• Ensure all stock areas are neat, clean and orderly per company standard
• Responsible for completing basic luggage repairs using small hand tools
• Perform box counts and validate against bills of lading, ensuring discrepancies, shortages or damages are reported immediately
• Assist selling floor with product placement and stock recovery
• Complete transfer forms
• Receive merchandise onto selling floor
• Ensure cash wraps are fully stocked with operational supplies as per store readiness
• Ensure accurate tracking and placement of all paid goods.
• Perform deliveries as requested
• Assist client advisors on the sales floor as needed
• Utilize the R-client tool to connect with clients regarding their repairs or to propose new products when appropriate
• Handle any new projects as required by the management team or business need

Profile

• High School diploma or equivalent
• Detail oriented, task focused
• Professional, strong communication skills both verbal and written
• Excellent problem-solving skills, positive attitude, team player
• Ability to work varied hours/days, including nights, weekends and holidays
• Must be able to lift large boxes up to 25lbs repeatedly