Sales Supervisor, South Coast Plaza (California)

LVMH; Costa Mesa (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

LVMH Group seeks a RIMOWA Sales Supervisor in California, Missouri, responsible for driving sales and enhancing customer service. You'll focus on achieving sales targets, maintaining customer relationships, and ensuring store operational excellence. Ideal candidates have a high school diploma, strong selling and customer service skills, and an ability to work flexible hours, including nights and weekends. Join a dynamic team committed to luxury retail excellence.

Qualifications

• Detail oriented and task focused.
• Ability to work varied hours/days, including nights, weekends, and holidays.
• Ability to lift large boxes up to 25lbs repeatedly.

Responsibilities

• Achieves monthly and annual sales targets.
• Provides superior customer service.
• Understands and adheres to all store operational procedures.

Skills

Selling skills

Customer focus

Communication skills

Problem-solving skills

Education

High School diploma or equivalent

Job description

Overview

The RIMOWA Sales Supervisor is responsible for assisting the store team in all service and operational duties to help increase store productivity and performance.

Job Responsibilities

Strengths for Success

• Selling skills with ability to meet monthly personal sales goals
• Strong clienteling/customer development skills
• Customer focus: Dedicated to meeting customer expectations and requirements within Company policy parameters
• Ability to establish and maintain effective relationships with customers via clienteling
• Ability to learn and effectively convey product information

Essential Job Functions

Sales Generation:

• Achieves monthly and annual sales targets by utilizing in-depth, updated product knowledge, selling and customer service skills
• Maintains client book; regularly follows up with clients and meets monthly clienteling and sales goals
• Assists Boutique Manager with execution of store marketing initiatives
• Assists in training efforts and KPI management for sales team

Customer Service:

• Provides superior customer service
• Assisting and leading sales staff in partnership with store management
• Processes customer repairs when requested

Operations:

• Understands and adheres to all store operational procedures including, but not limited to, opening and closing guidelines, inventory display and presentation guidelines, shipping/receiving policies, etc.
• Ensures facility maintenance, presentation and organization
• Exhibits proficiency in computer programs used by the Company

Profile

• High School diploma or equivalent
• Detail oriented, task focused
• Professional, strong communication skills both verbal and written
• Excellent problem-solving skills, positive attitude, team player
• Ability to work varied hours/days, including nights, weekends and holidays
• Must be able to lift large boxes up to 25lbs repeatedly