Sales Supervisor, Ala Moana

RIMOWA GmbH; Honolulu (HI); On-site; USD 36,000 - 60,000; Full time

Job summary

RIMOWA GmbH in Honolulu is seeking a Sales Supervisor to support the store team in all service and operational duties, helping to drive productivity and performance. The role focuses on customer experience, teamwork, and execution of store standards.

Responsibilities include achieving monthly and annual sales targets, clienteling, supporting marketing initiatives, and training the sales staff while ensuring accurate inventory, repairs processing, and adherence to procedures.

Qualifications

• High School diploma or equivalent.
• Detail oriented and task focused.
• Strong communication skills, both verbal and written.
• Ability to work nights, weekends and holidays.
• Ability to lift and move up to 25 lbs.

Responsibilities

• Achieves monthly and annual sales targets by utilizing in-depth product knowledge and selling and customer service skills.
• Maintains client book and regularly follows up with clients to meet monthly clienteling goals.
• Assists Boutique Manager with execution of store marketing initiatives.
• Assists in training efforts and KPI management for sales team.
• Provides superior customer service and supports/supervises sales staff with store management.
• Processes customer repairs when requested.
• Understands and adheres to all store procedures including opening/closing, inventory display, and shipping/receiving policies.
• Ensures facility presentation, organization, and comfort for customers.

Skills

Detail-oriented

Professional communication

Team player

Problem-solving

Flexibility with hours

Lift 25 lbs

Education

High School diploma or equivalent

Job description

The RIMOWA Sales Supervisor is responsible for assisting the store team in all service and operational duties to help increase store productivity and performance.

Job responsibilities

• Achieves monthly and annual sales targets by utilizing in-depth, updated product knowledge, selling and customer service skills
• Maintains client book. Regularly follows up with clients and meets monthly clienteling sales goals
• Assists Boutique Manager with execution of store marketing initiatives
• Assists In training efforts and KPI management for sales team

Customer Service:

• Provides superior customer service
• Assisting and leading sales staff in partnership with store management
• Processes customer repairs when requested

Operations:

• Understands and adheres to all store operational procedures including, but not limited to, opening and closing guidelines, inventory display and presentation guidelines, shipping/receiving policies, etc.
• Ensures facility maintenance, presentation and organization
• Exhibits proficiency in computer programs used by the Company

Profile

• High School diploma or equivalent
• Detail oriented, task focused
• Professional, strong communication skills both verbal and written
• Excellent problem-solving skills, positive attitude, team player
• Ability to work varied hours/days, including nights, weekends and holidays
• Must be able to lift large boxes up to 25lbs repeatedly