Retail Support Associate, San Francisco

RIMOWA; San Francisco (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

RIMOWA is seeking a Retail Support Associate in San Francisco to assist the store team across operations, inventory, and customer service. You will report to the Store Manager, help maintain stock, support with shipping, and ensure the storefront runs smoothly.

Responsibilities include assisting with year-end counts, preparing shipments, aiding clients and advisors on the sales floor, and keeping areas neat and ready for customers. A high school diploma and strong teamwork are required.

Qualifications

• High School diploma or equivalent.
• Detail oriented and task focused.
• Strong communication skills, verbal and written.
• Excellent problem-solving skills and positive attitude.
• Team player with a collaborative mindset.
• Ability to work varied hours including nights, holidays and weekends.

Responsibilities

• Reports to Store Manager ensuring work duties are accurately performed
• Monitors the flow of all shipments and ensures prompt follow up with discrepancies
• Assist with yearend inventory counts including preparation
• Determine appropriate methods of shipping and prepare relevant Prêt‑à‑porter work as needed
• Ensure all stock areas are neat, clean and orderly per company standard
• Responsible for completing basic luggage repairs using small hand tools
• Perform box counts and validate against bills of lading, reporting discrepancies promptly
• Assist selling floor with product placement and stock recovery
• Complete transfer forms
• Receive merchandise onto selling floor
• Ensure cash wraps are fully stocked with operational supplies as per store readiness
• Ensure accurate tracking and placement of all paid goods
• Perform deliveries as requested
• Assist client advisors on the sales floor as needed
• Utilize the R-client tool to connect with clients regarding their repairs or to propose new products when appropriate
• Handle any new projects as required by the management team or business need

Skills

Detail oriented

Communication skills

Problem solving

Team player

Flexible hours

Lifting up to 25 lbs

Education

High School diploma or equivalent

Job description

The RIMOWA Retail Support Associate is responsible for assisting the store team in all operational duties to help increase store productivity and performance.

Job Responsibilities

• Reports to Store Manager ensuring work duties are accurately performed
• Monitors the flow of all shipments and ensures prompt follow up with discrepancies
• Assist with yearend inventory counts including preparation
• Determine appropriate methods of shipping and prepare relevant Prêt-à-portererwork as needed
• Ensure all stock areas are neat, clean and orderly per company standard
• Responsible for completing basic luggage repairs using small hand tools
• Perform box counts and validate against bills of lading, ensuring discrepancies, shortages or damages are reported immediately
• Assist selling floor with product placement and stock recovery
• Complete transfer forms
• Receive merchandise onto selling floor
• Ensure cash wraps are fully stocked with operational supplies as per store readiness
• Ensure accurate tracking and placement of all paid goods.
• Perform deliveries as requested
• Assist client advisors on the sales floor as needed
• Utilize the R-client tool to connect with clients regarding their repairs or to propose new products when appropriate
• Handle any new projects as required by the management team or business need

Profile

• High School diploma or equivalent
• Detail oriented, task focused
• Professional, strong communication skills both verbal and written
• Excellent problem-solving skills, positive attitude, team player
• Ability to work varied hours/days, including nights, holidays weekends and
• Must be able to lift large boxes up to 25lbs repeatedly