Sales Supervisor, Beverly Hills

LVMH Group; Beverly Hills (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

RIMOWA Sales Supervisor at LVMH oversees store productivity and performance, guiding the team in service and operations. The role emphasizes sales targets, clienteling, and collaboration with management to execute marketing initiatives and training, while maintaining exceptional customer service and store standards.

Ideal candidates are detail oriented with strong communication, problem-solving abilities, and flexibility to work varied hours.

Qualifications

• High School diploma or equivalent.
• Detail oriented and task driven.
• Professional, strong verbal and written communication.
• Excellent problem-solving and a positive, team-oriented attitude.
• Ability to work varied hours including nights, weekends and holidays.
• Selling skills to meet monthly personal sales goals.
• Customer-focused with ability to build client relationships via clienteling.
• Ability to learn and convey product information effectively.

Responsibilities

• Achieves monthly and annual sales targets by utilizing in-depth, updated product knowledge, selling and customer service skills.
• Maintains client book and regularly follows up with clients and meets monthly clienteling sales goals.
• Assists Boutique Manager with execution of store marketing initiatives.
• Assists in training efforts and KPI management for sales team.
• Provides superior customer service and leads sales staff in partnership with store management.
• Processes customer repairs when requested.
• Understands and adheres to all store operational procedures including opening/closing, inventory display and presentation guidelines, shipping/receiving policies.
• Ensures facility maintenance, presentation and organization.
• Exhibits proficiency in computer programs used by the Company.

Skills

Detail oriented

Task focused

Communication skills

Problem solving

Team player

Sales skills

Clienteling

Product knowledge conveyance

Education

High School diploma

Tools

Computer programs

Job description

The RIMOWA Sales Supervisor is responsible for assisting the store team in all service and operational duties to help increase store productivity and performance.

Job responsibilities

• Achieves monthly and annual sales targets by utilizing in-depth, updated product
  knowledge, selling and customer service skills
• Maintains client book. Regularly follows up with clients and meets monthly clienteling sales goals
• Assists Boutique Manager with execution of store marketing initiatives
• Assists In training efforts and KPI management for sales team

Customer Service

• Provides superior customer service
• Assisting and leading sales staff in partnership with store management
• Processes customer repairs when requested

Operations

• Understands and adheres to all store operational procedures including, but not
  limited to, opening and closing guidelines, inventory display and presentation guidelines, shipping/receiving policies, etc.
• Ensures facility maintenance, presentation and organization
• Exhibits proficiency in computer programs used by the Company

Profile

• High School diploma or equivalent
• Detail oriented, task focused
• Professional, strong communication skills both verbal and written
• Excellent problem-solving skills, positive attitude, team player
• Ability to work varied hours/days, including nights, weekends and holidays
• Must be able to lift large boxes up to 25lbs repeatedly
• Selling skills with ability to meet monthly personal sales goals
• Customer focus: Dedicated to meeting customer expectations and requirements
  within Company policy parameters
• Ability to establish and maintain effective relationships with customers via clienteling
• Ability to learn and effectively convey product information

It is not only the ambition to craft exceptional luggage but also the courage to question the status quo that lies at the heart of everything RIMOWA does. Since its founding by Paul Morszeck in 1898, RIMOWA has cultivated the pioneering spirit that is evident in every suitcase built. Inheriting his father's visionary approach, it was Richard Morszeck who - inspired by the early days of aviation - discovered grooved aluminium as the ideal lightweight material for RIMOWA suitcases. A design classic was born. With the same ingenuity and courage as his father and grandfather, third generation owner Dieter Morszeck paved the way for RIMOWA's global success. Thanks to his focus on state-of-the-art technology, uncompromising quality and timeless design, RIMOWA suitcases have become the global companion of choice for a sophisticated clientele. Today, with 3,000 employees worldwide, RIMOWA continues to combine craftmanship with precision technology and a commitment to courageous innovation, staying true to its heritage in today's ever-changing world.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.