Sales Supervisor - Miami Design District

Brobston Group LLC; Miami (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Brobston Group LLC is seeking a Sales Supervisor for its Miami Design District location. The role includes leading the store team, achieving sales goals, and ensuring excellent customer service. You will drive sales KPIs while fostering a positive retail atmosphere and managing operations in the absence of Store Management.

Ideal candidates possess at least 3 years of experience in luxury retail, strong leadership and coaching skills, and computer proficiency in MS Office.

Qualifications

• Minimum 3 years of experience in a luxury retail environment or similar industry.
• Prior experience with high-end goods and clientele-oriented sales.
• Demonstrated leadership and customer service skills.

Responsibilities

• Lead by example in customer service and brand representation.
• Achieve and exceed individual sales goals and store KPIs.
• Motivate and support sales associates, providing coaching.

Skills

Customer service expertise

Sales achievement

Leadership and coaching

Product knowledge

Tools

MS Office

Retail systems (e.g., Teamwork)

Job description

Summary

The Sales Supervisor is responsible for achieving individual sales goals while leading and supporting the store team at the Miami Design District location. Serves as the most senior presence in the store in the absence of Store Management, ensuring exceptional customer service, adherence to brand standards, and strong execution of store operations. Drives sales KPIs, develops client relationships, and contributes to a positive store atmosphere.

Responsibilities

• Lead by example in customer service, product knowledge, and brand representation.
• Achieve and exceed individual sales goals and store KPIs (UPT, ADT, etc.).
• Motivate and support sales associates, provide coaching, and assist in training and onboarding.
• Oversee store operations in the absence of Store Management, including open/close procedures and staff coverage.
• Manage inventory activities, replenish merchandise, and uphold visual merchandising standards.
• Schedule client appointments, build and maintain a clientele base, and proactively network in the local market.
• Conduct store meetings and resolve customer issues or complaints satisfactorily.

Requirements

• Minimum 3 years of experience in a luxury retail environment or similar industry.
• Prior experience working with high-end goods and clientele-oriented sales.
• Strong computer skills (MS Office) and familiarity with retail systems such as Teamwork.
• Demonstrated leadership, coaching, and customer service skills.
• Ideally has an established clientele following; ability to relocate is preferable for career development.