Sales Supervisor - Miami

Alice and Olivia; Miami (FL); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Uncapped commissions

401(k) with employer match

Medical, dental, and vision

Job summary

Alice and Olivia is seeking a Sales Supervisor to lead the store team, drive sales, and enhance customer experience in a fast-paced retail environment. You will partner with management to elevate service quality and profitability while training and developing the sales staff.

The role reports to the Store Manager/Assistant Manager and emphasizes achieving growth targets, coaching the team, and maintaining brand standards across floor operations.

Qualifications

• Experience in retail sales leadership or supervision.

Responsibilities

• Meet personal and store sales goals.
• Assist in tracking, monitoring, and communicating business results.
• Develop and maintain long lasting client relationships by establishing a returning client base.
• Develop and maintain client relationships, contributing to monthly sales at a minimum of 20%.
• Maintain a UPT above company standard of 2.0 and coach staff to do the same.
• Ensure outstanding customer service and professional brand image.
• Oversee opening and closing procedures and daily operations.

Skills

Customer focus

Drive for results

Team player

Time management

Personal credibility

Job description

TITLE: SALES SUPERVISOR

REPORTS TO: STORE MANAGER/ASSISTANT MANAGER

The Sales Supervisor is responsible for driving the business as an active member of the sales team to ensure business growth and profitability, while exhibiting a strong sense of leadership. The Sales Supervisor will partner with management and sales team to enhance overall customer experience. The Sales Supervisor will support the Assistant and Store Manager in the training and development of the sales team.

COMPETENCIES:

• Customer focus
• Drive for results
• Team player
• Time management
• Personal credibility

RESPONSIBILITIES:

• Meet personal and store sales goals
• Assist in the tracking, monitoring, and communication of business results
• Develop and maintain long lasting client relationships by establishing a returning client base
• Develop and maintain client relationships, contributing to monthly sales at a minimum of 20%
• Personally maintain a UPT above company standard of 2.0 and develop staff to do the same
• Satisfy company KPI requirements
• Ensure that each customer receives outstanding customer service
• Maintain an active sales floor presence to assist and coach staff in developing strong client relationships
• Ensure image and grooming standards are professional and reflective of the brand image
• Implement and maintain all merchandising directives to company standard
• Monitor organization and upkeep of both the front and back of house
• Encourage associates to take ownership of their sales performance
• Responsible for knowing and executing daily operations of opening and closing procedures

SALARY & BENEFITS:

• $21.00/hr-$23.00/hr plus uncapped commission
• Wardrobing program and a competitive discount
• 401(k) with an employer match
• Medical, dental, and vision
• Floating holidays