Sales Supervisor

Steve Madden Ltd; Northern, New York (KY, NY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision Benefits &  FＳ

Life & Short/Long-Term Disability

401K Eligibility over the age of 21

Paid time off benefits including paid

50% off employee discount and 40% off

Friends and Family Discount Events

Free shoe every season/quarter

Employee Assistance Program

Employee Referral Program

Job summary

Steve Madden Ltd is seeking a Sales Supervisor to support the management team in a fast-paced footwear retail environment in Kentucky. The role focuses on leading a dynamic team, achieving sales targets, and delivering outstanding customer service.

As a supervisory leader, you will train staff, coordinate floor operations, and act as a key link between customers, store staff, and store leadership. This full-time position requires flexibility to cover day, evening, weekends, and holidays.

Qualifications

• Minimum of 2-3 years of retail experience.
• High school diploma or equivalent preferred.
• Excellent organizational skills and ability to coordinate people, resources, and services to address business goals and needs.
• Excellent team-building skills.
• Strong verbal and written communication skills.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Responsibilities

• Lead and motivate the team to hit sales targets while delivering exceptional customer service.
• Help train and develop a successful sales team.
• Ensure customer service initiatives address issues quickly and courteously.
• Serve as a liaison between customers, sales associates, and store management.
• Communicate effectively with customers, colleagues, and corporate staff.
• Support store operations, including merchandising and housekeeping as needed.
• Be flexible and willing to perform tasks outside of your role when required.

Skills

Retail experience

Leadership/people management

Communication

Scheduling

Merchandising

Education

High school diploma or equivalent

Job description

The Sales Supervisor supports the management team and performs all functional tasks as assigned. The Sales Supervisor assumes leadership and managerial responsibilities when the Store Manager and Assistant Store Manager are absent. The Sales Supervisor is part of a dynamic team where cooperation is key to achieving business goals.

Responsibilities

• Lead, inspire, and motivate the team to achieve sales targets and provide exceptional customer service.
• Assist in training and developing a successful sales team.
• Ensure that all customer service initiatives are in place to address issues quickly and courteously.
• Act as a liaison between customers, sales associates, the Assistant Store Manager, and the Store Manager.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Assist in various store operations, including floor moves, merchandising, display maintenance, cleaning duties when necessary, and returning products to inventory as needed.
• Be flexible and occasionally perform work outside of your specific role.

Requirements

• Minimum of 2-3 years of retail experience.
• High school diploma or equivalent preferred.
• Excellent organizational skills and ability to coordinate people, resources, and services to address business goals and needs.
• Excellent team-building skills.
• Strong verbal and written communication skills.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Benefits

• Medical, Dental, Vision Benefits & Flexible Spending Accounts
• Life & Short/Long-Term Disability Benefits
• 401K Eligibility over the age of 21 with Company match after 6 months of employment
• Paid time off benefits including paid vacation, sick time, voting
• 50% off employee discount and 40% off immediate family discount
• Friends and Family Discount Events
• Free shoe every season/quarter
• Employee Assistance Program
• Employee Referral Program

Full-time

undefined