Sales Success & Order Operations Lead

Carl Zeiss AG; Dublin (CA); Hybrid; USD 112,000 - 140,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k Matching

Employee Assistance Programs

Vacation and sick pay

Job summary

ZEISS in Dublin, CA, is seeking a Head of Sales Success to lead the order processing teams and collaborate with Sales, Field Service, and Logistics. The role drives scalable processes, policy development, and workforce planning to achieve business objectives.

The ideal candidate has 10+ years in leadership and customer relations, and strong ERP/CRM and financial acumen. This hybrid role offers a competitive pay range and performance bonus.

Qualifications

• Bachelor’s degree in business or related field.
• 10+ years in a leadership role in a medical capital equipment marketplace or high technology sector.
• 10+ years of customer relations experience with strong communication skills across all levels.
• Working knowledge of ERP/CRM platforms, data collection, reporting and performance-management systems.
• Knowledge of general accounting practices and ability to translate financial insights into action.
• Strong strategic thinking, change leadership, analytical judgment and cross-functional influence.

Responsibilities

• Provide direct leadership of the order processes with clear work instructions and SOPs for orders, returns, exchanges, cancellations, and price adjustments.
• Establish performance expectations, operating metrics, service levels and accountability to improve order quality and customer experience.
• Identify and manage operational risks, develop mitigation plans and partner with senior leaders to minimize impact on customers and business.
• Build a collaborative operating environment with sales leaders to translate strategy into new customer opportunities, revenue growth and market share.
• Resolve escalated customer concerns without compromising financial, legal or ethical positions.
• Anticipate changes in demand and adjust staffing, workloads, and processes to maintain customer satisfaction.
• Manage audit engagement, readiness posture, and remediation efforts.
• Develop Sales Success talent through coaching, succession planning, training, and capability building.

Skills

Leadership

Customer relations

Financial acumen

Strategic thinking

Cross-functional collaboration

Education

Bachelor's degree in business or related field

Tools

ERP/CRM platforms

Reporting tools

Job description

ZEISS in Dublin, CA, is seeking a Head of Sales Success to lead the order processing teams and collaborate with Sales, Field Service, and Logistics. The role drives scalable processes, policy development, and workforce planning to achieve business objectives.

The ideal candidate has 10+ years in leadership and customer relations, and strong ERP/CRM and financial acumen. This hybrid role offers a competitive pay range and performance bonus.