Head of Sales Success

Carl Zeiss AG; Dublin (CA); Hybride; USD 112 000 - 140 000; Plein temps

Avantages offerts par ce poste

Medical

Vision

Dental

401k Matching

Employee Assistance Programs

Vacation and sick pay

Résumé du poste

ZEISS in Dublin, CA, is seeking a Head of Sales Success to lead the order processing teams and collaborate with Sales, Field Service, and Logistics. The role drives scalable processes, policy development, and workforce planning to achieve business objectives.

The ideal candidate has 10+ years in leadership and customer relations, and strong ERP/CRM and financial acumen. This hybrid role offers a competitive pay range and performance bonus.

Qualifications

• Bachelor’s degree in business or related field.
• 10+ years in a leadership role in a medical capital equipment marketplace or high technology sector.
• 10+ years of customer relations experience with strong communication skills across all levels.
• Working knowledge of ERP/CRM platforms, data collection, reporting and performance-management systems.
• Knowledge of general accounting practices and ability to translate financial insights into action.
• Strong strategic thinking, change leadership, analytical judgment and cross-functional influence.

Responsabilités

• Provide direct leadership of the order processes with clear work instructions and SOPs for orders, returns, exchanges, cancellations, and price adjustments.
• Establish performance expectations, operating metrics, service levels and accountability to improve order quality and customer experience.
• Identify and manage operational risks, develop mitigation plans and partner with senior leaders to minimize impact on customers and business.
• Build a collaborative operating environment with sales leaders to translate strategy into new customer opportunities, revenue growth and market share.
• Resolve escalated customer concerns without compromising financial, legal or ethical positions.
• Anticipate changes in demand and adjust staffing, workloads, and processes to maintain customer satisfaction.
• Manage audit engagement, readiness posture, and remediation efforts.
• Develop Sales Success talent through coaching, succession planning, training, and capability building.

Connaissances

Leadership

Customer relations

Financial acumen

Strategic thinking

Cross-functional collaboration

Formation

Bachelor's degree in business or related field

Outils

ERP/CRM platforms

Reporting tools

Description du poste

Head of Sales Success

Location: Dublin, CA

Remote Type: Hybrid

Time Type: Full time

Job Description

About Us:

How many companies can say they've been in business for over 179 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

What's the role?

Reporting to and partnering with the Head of Fulfillment Operations, the Head of Sales Success provides strategic and operational leadership for Sales Success and Order Administration. The Head of Sales Success leads the day-to-day operations of the Equipment, Spare Parts, and Consumables order-processing teams and works closely with Sales, Field Service, Service Operations, In-House Repair, and Spares Logistics to achieve business objectives. The role establishes scalable processes and policies, develops organizational capability, leads strategic initiatives, and guides long-term workforce and operating-model planning.

Sound Interesting?

Here's what you'll do:

• Provide direct leadership of the order, including clear work instructions and standard operating procedures that support accurate and timely processing of orders, returns, exchanges, cancellations, and price adjustments.
• Establish performance expectations, operating metrics, service levels and accountability mechanisms that improve order quality, responsiveness, customer experience and team productivity.
• Identify and manage operational risks, develop mitigation plans and partner with other senior leaders to minimize potential impact on customers and the business.
• Build a collaborative operating environment with sales leaders that converts strategy into new customer opportunities, revenue growth and increased market share.
• Resolve escalated customer concerns without compromising the company's financial, legal or ethical position, balancing customer relationships with sound business judgement.
• Anticipate changes in demand and evaluate the customer impact on policies, procedures and programs; adjust staffing, workloads, and process to maintain customer satisfaction levels.
• Manages audit engagement, readiness posture, and remediation efforts.
• Develop Sales Success talent through coaching, succession planning, training, and targeted capability building.

Sound Interesting?

Here's what you'll do:

• Bachelor's degree in business and/or related field experience.
• Minimum of 10 years in a leadership capacity, preferably in the medical capital equipment marketplace, or high technology sector.
• At least 10 years of customer relations experience, with excellent written, verbal, presentation, and interpersonal communication skills across all organizational levels.
• Working knowledge of legal and company requirements governing sales for order fulfillment.
• Experience in and working knowledge of ERP/CRM platforms, complex data collection, reporting, and performance- management systems.
• Knowledge of general accounting practices and demonstrated ability to interpret profit and loss statements and translate financial insights into action.
• Strong strategic thinking, change leadership, analytical judgment, and cross- functional influence.

The annual pay range for this position is $112,300 - $140,400.

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

This position is eligible for a Performance Bonus.

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay
• The list goes on!

The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, and responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).