Sales Specialist

Kopp Glass; Swissvale (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Job summary

Kopp Glass, a Pittsburgh-based manufacturer, seeks a proactive B2B Sales Specialist to support internal and external customers. You will act as the liaison, respond to inquiries, manage orders, and help ensure customer satisfaction with precise data in CRM/ERP systems.

The role is 100% onsite in Swissvale, PA, requiring strong communication, detail orientation, and the ability to learn technical product details. ITAR considerations apply; U.S. citizens and residents preferred.

Qualifications

• Bachelor’s degree in business or a similar discipline.
• Minimum 3+ years applicable experience.
• Strong written and oral communication with strong attention to detail.

Responsibilities

• Acts as the leading face of Kopp Glass as the 'Trusted Technical Advisor' to customers.
• Responds to customer inquiries via multiple channels and provides solutions.
• Manages order entry and maintains customer records in CRM/ERP with high data integrity.
• Gathers customer feedback and shares insights with leadership to improve service.

Skills

Customer service

Communication

Attention to detail

Order entry

Education

Bachelor's degree in business or similar

Tools

CRM/ERP software

Job description

Kopp Glass, a Pittsburgh-based manufacturer of high-performance, custom glass products, is seeking to hire an enthusiastic, self-motivated B2B Sales Specialist to provide support to both internal and external customers. This person acts as the liaison between the Company and its customers and is responsible for executing a variety of tasks including, but not limited to responding to customer inquiries, maintaining customer records, following-up on and troubleshooting open orders as well as order entry. At Kopp Glass, customer satisfaction is paramount to everything we do. The ideal candidate is a quick thinker and dynamic communicator, demonstrates a high level of attention to detail, enjoys learning new things, and most importantly, provides best-in-class customer service and support. This position is a 100% onsite role in Swissvale, PA.

Primary Responsibilities:

• Acts as the leading face of Kopp Glass as the “Trusted Technical Advisor.” This includes building individual rapport with customers and actively collaborating with Kopp’s technical team to demonstrate subject matter expertise.
• Provides prompt, efficient, detailed, customer-oriented service in response to customer inquiries through various channels. Analyzes situations and provides answers to customer questions as well as resolutions for various issues that may arise
• Effectively follows standard operating procedures to ensure accuracy in order management/order entry for customer base. Manages customer records in CRM/ERP ensuring a high level of data integrity.
• Effectively gathers customer feedback and shares insights with leadership to improve the overall customer experience.

Minimum Qualifications:

• Bachelor’s degree in business or a similar discipline.
• Minimum 3+ years applicable experience.
• Prior CRM/ERP software experience is a plus, but not required.
• Strong written and oral communication skills including grammar, proofing, and editing with strong attention to detail.
• Must possess the ability to learn various technical aspects of a product line.

Access to our facility (and therefore, employment) is restricted under the International Traffic in Arms Regulations (ITAR) to U.S. Citizens and permanent residents of the United States. Applicants receiving a conditional offer of employment will be required to provide information to determine whether they are subject to these regulations and, if so, to assess their country of chargeability for export control purposes.