Sales Support Specialist

Kistler Group; Novi (MI); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and dis

401(k) plan with 4% company match

Generous vacation time

Job summary

Kistler Instrument Corporation in Novi, MI is seeking a Sales Support Specialist to provide administrative support for the Sales Operations team and deliver a high level of customer service to internal staff and customers.

You will handle quotes, orders, and delivery updates, coordinate with global plants, and support Inside and Outside Sales with data entry in SAP, C4C and CRM systems, ensuring accurate information and timely communication across teams.

Qualifications

• Bachelor’s degree in related field.
• Two or more years of Customer Service and related experience.
• Experience in SAP, C4C or related ERP and CRM system.
• Strong organizational and time management skills, with the ability to handle multiple priorities.
• Excellent written and verbal communications skills.
• Knowledge in Export Compliance Procedures.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong attention to detail and commitment to providing exceptional customer service.

Responsibilities

• Acts as the primary point of contact for non-product related customer questions, order status, lead time, tracking number and other duties.
• Confirms accuracy of the customer quote regarding prices, terms, quality, ship to and bill to addresses, etc.
• Converts quotes into orders once the customer PO is received and verified.
• Proactively updates customer on upcoming delivery status, PO changes, etc.
• Assists Inside and Outside Sales Representatives with maintaining C4C database including assisting with updates as required.
• Assist with quote generation with the guidance of Inside or Outside Sales as required.
• Coordinates with Global Manufacturing Plants for delivery of product and escalates issues and delays to appropriate Inside and Outside Sales representatives.
• Provides Sales Engineers and Managers with data and information as requested.
• Checking daily, weekly, and monthly task list on SAP.
• Complete vendor forms accurately and in a timely manner.
• Process myKistler registrations and create accounts.
• Process requests for quotes (RFQs), purchase orders (POs), and technical inquiries.
• Enter leads from trade shows into customer database
• Perform other duties as needed.

Skills

Customer service

Time management

Written and verbal communication

Education

Bachelor’s degree in related field

Tools

SAP

C4C

ERP systems

CRM systems

Microsoft Office

Job description

Join Kistler – A Global Leader in Measurement Technology!

At Kistler, we’re revolutionizing industries with our cutting-edge dynamic measurement technology, helping customers optimize products and processes. From automobile development to smart factories, our Swiss-designed sensor solutions are driving the future of electrified drive technology, industrial automation, and emission reduction.

Purpose of the Position

The purpose of this role is for the Sales Support Specialist to be responsible for providing administrative support for the sales Operation team. This position is responsible for providing a high level of customer service to internal and external staff and customers.

Job Requirements:

• Acts as the primary point of contact for non-product related customer questions, order status, lead time, tracking number and other duties.
• Confirms accuracy of the customer quote regarding prices, terms, quality, ship to and bill to addresses, etc.
• Converts quotes into orders once the customer PO is received and verified.
• Proactively updates customer on upcoming delivery status, PO changes, etc.
• Assists Inside and Outside Sales Representatives with maintaining C4C database including assisting with updates as required.
• Assist with quote generation with the guidance of Inside or Outside Sales as required.
• Coordinates with Global Manufacturing Plants for delivery of product and escalates issues and delays to appropriate Inside and Outside Sales representatives.
• Provides Sales Engineers and Managers with data and information as requested.
• Checking daily, weekly, and monthly task list on SAP.
• Complete vendor forms accurately and in a timely manner.
• Process myKistler registrations and create accounts.
• Process requests for quotes (RFQs), purchase orders (POs), and technical inquiries.
• Enter leads from trade shows into customer database
• Perform other duties as needed.

Qualifications:

• Bachelor’s degree in related field
• Two or more years of Customer Service and our related experience.
• Microsoft Office: Excel, Word, PowerPoint
• Experience in SAP, C4C or related ERP and CRM system
• Strong organizational and time management skills, with the ability to handle multiple priorities.
• Excellent written and verbal communications skills.
• Knowledge in Export Compliance Procedures.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong attention to detail and commitment to providing exceptional customer service.
• Physical requirements: ability to sit at a desk 80% of workday; ability to use computer 80% of workday. Ability to lift 50 lbs.

Why Kistler?

At Kistler, we value your expertise and offer opportunities for professional growth in a global environment. Our competitive benefits package includes:

• Medical, dental, vision, life, and disability coverage
• 401(k) plan with a 4% company match
• Generous personal and vacation time

Join a team that’s shaping the future of measurement technology. We look forward to meeting you!

Kistler Instrument Corporation is an Equal Opportunity Employer.