Onsite B2B Sales Specialist & Technical Advisor

Kopp Glass; Pittsburgh (Allegheny County); On-site; USD 65,000 - 85,000; Full time

Job summary

Kopp Glass, a Pittsburgh-based manufacturer of high-performance, custom glass products, is seeking a B2B Sales Specialist to support internal and external customers. This 100% onsite role in Swissvale, PA requires building rapport with customers and collaborating with the technical team to demonstrate expertise.

A quick thinker with strong communication helps ensure best-in-class service. The role emphasizes accurate order entry, CRM/ERP data integrity, and delivering customer feedback to

Qualifications

• Bachelor's degree in business or a similar discipline.
• Minimum 3+ years applicable experience.
• CRM/ERP experience is a plus, but not required.
• Strong written and oral communication skills including grammar, proofing, and editing with strong attention to detail.
• Must possess the ability to learn various technical aspects of a product line.

Responsibilities

• Acts as the leading face of Kopp Glass as the "Trusted Technical Advisor" and builds rapport with customers.
• Provides prompt, efficient, detailed service in response to customer inquiries through various channels.
• Manages order entry and customer records in CRM/ERP with high data integrity.
• Gathers customer feedback and shares insights with leadership to improve the customer experience.

Skills

Communication skills

Customer service focus

Attention to detail

Quick learner

Education

Bachelor's degree in business

Tools

CRM/ERP

Job description

Kopp Glass, a Pittsburgh-based manufacturer of high-performance, custom glass products, is seeking a B2B Sales Specialist to support internal and external customers. This 100% onsite role in Swissvale, PA requires building rapport with customers and collaborating with the technical team to demonstrate expertise.

A quick thinker with strong communication helps ensure best-in-class service. The role emphasizes accurate order entry, CRM/ERP data integrity, and delivering customer feedback to