Sales & Service Support Manager for Customer Growth

Banco Santander SA; Providence, Northern (RI, KY); Hybrid; USD 71,000 - 120,000; Full time

Job summary

Santander is seeking an Associate, Sales & Service Support in Providence, RI to drive internal communication and sales initiatives for banking centers. You will engage clients to uncover needs and educate them about suitable Santander products, while supporting branch goals and ensuring compliant processing of activities.

The role emphasizes relationship-building, data-driven sales efforts, and strong collaboration with teams to deliver the nation’s best banking experience.

Qualifications

• Bachelor’s degree in related field or equivalent.
• 5+ years experience in customer service/sales.
• Knowledge of state/local laws and FINRA rules.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office and basic computer skills.
• Ability to manage multiple priorities and work independently.

Responsibilities

• Builds relationships and educates clients about Santander products.
• Maintains awareness of sales goals and progress toward them.
• Conducts sales activities to gather data and drive branch business.
• Proactively gathers client information to understand changing needs.
• Leverages leads to present products and promotions.
• Plans events and manages internal communications with stakeholders.

Skills

Customer service

Sales experience

Verbal communication

Written communication

Microsoft Office

Independent judgment

Multitasking

Analytical skills

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Santander is seeking an Associate, Sales & Service Support in Providence, RI to drive internal communication and sales initiatives for banking centers. You will engage clients to uncover needs and educate them about suitable Santander products, while supporting branch goals and ensuring compliant processing of activities.

The role emphasizes relationship-building, data-driven sales efforts, and strong collaboration with teams to deliver the nation’s best banking experience.