Sales & Service Enablement Manager

Santander Consumer USA Inc.; Providence (RI); On-site; USD 71,000 - 120,000; Full time

Job summary

Santander Consumer USA Inc. is seeking a seasoned Associate in Providence, RI to support sales and service initiatives. The role focuses on executing a best-in-class internal communication strategy to assist banking centers in meeting goals and delivering top-tier banking experiences.

Ideal candidates have 5+ years in customer service or sales, strong communication skills, and proficiency with Microsoft Office. Compliance with FINRA and state laws is required; knowledge of SharePoint is a plus.

Qualifications

• 5+ years experience in customer service or sales.
• Understands state and local laws for product features.
• Understands FINRA rules implications.
• Excellent verbal and written communication.
• Proficiency with computers and common office software.

Responsibilities

• Builds relationships with clients and educates them about Santander products.
• Keeps aware of sales goals and progress toward them.
• Performs sales activities to gather data and drive business to branches.
• Leverages leads to present new products and campaigns.
• Resolves customer requests and updates accounts in a compliant manner.
• Develops internal communication plans and distributes content as needed.
• Plans, organizes and executes events; analyzes product trends to meet goals.

Skills

Customer service

Sales

Communication skills

Microsoft Office

Financial services knowledge

Education

Bachelor’s Degree

Tools

MS Office

SharePoint

Job description

Santander Consumer USA Inc. is seeking a seasoned Associate in Providence, RI to support sales and service initiatives. The role focuses on executing a best-in-class internal communication strategy to assist banking centers in meeting goals and delivering top-tier banking experiences.

Ideal candidates have 5+ years in customer service or sales, strong communication skills, and proficiency with Microsoft Office. Compliance with FINRA and state laws is required; knowledge of SharePoint is a plus.