Multifamily Leasing Supervisor

Equity Residential; Campbell (CA); On-site; USD 57,000 - 81,000; Full time

Benefits offered by this job

Benefits package

Job summary

Vivmark Residential is seeking a Sales and Service Supervisor (Assistant Community Manager) in California to lead our leasing team and elevate the resident experience. You will drive sales, coach staff, and ensure top-tier customer service across the community.

The role focuses on developing marketing strategies, refining operations, and training leasing consultants to meet community goals while delivering luxury living experiences.

Qualifications

• 1-3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment.
• 1 or more years of supervisory or training experience required.
• High school diploma or equivalency (GED) is required. Bachelor's degree preferred.
• Proficiency in using administrative software and Microsoft Office Suite.

Responsibilities

• Assist in determining community sales goals and help motivate and coach leasing consultants to achieve those goals.
• Lease apartment homes; manage and convert prospect leads presenting and educating residents and prospective residents on all community information.
• Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction.
• Assist in the development, implementation and/or monitoring of programs to maximize revenue, control expenses, and improve customer experience within the community.
• Support residents during the move-in process, lease renewals, move-out process and resident transfers.
• Call or visit competitive market communities to update market survey and keep apprised of changing market conditions.

Skills

Supervisory experience

Customer service

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Vivmark Residential is seeking a Sales and Service Supervisor (Assistant Community Manager) in California to lead our leasing team and elevate the resident experience. You will drive sales, coach staff, and ensure top-tier customer service across the community.

The role focuses on developing marketing strategies, refining operations, and training leasing consultants to meet community goals while delivering luxury living experiences.