Leasing & Service Lead — Assistant Community Manager

AvalonBay Communities; United States; On-site; USD 50,000 - 71,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid vacations and holidays

Job summary

Vivmark Residential, formed through the AvalonBay Communities and Equity Residential merger, seeks a Sales and Service Supervisor (Assistant Community Manager) to lead the leasing team and drive top-tier resident experiences in Colorado. The role focuses on coaching leasing consultants, coordinating sales goals, and delivering luxury living standards.

The position oversees office operations, enhances customer experiences, and implements programs to maximize revenue while ensuring compliance with

Qualifications

• 1-3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment.
• 1 or more years of supervisory or training experience required.
• Proficiency in using administrative software and Microsoft Office Suite.

Responsibilities

• Assist in determining community sales goals and help motivate and coach leasing consultants to achieve those goals.
• Lease apartment homes; manage and convert prospect leads presenting and educating residents and prospective residents on all community information.
• Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction.
• Assist in the development, implementation and/or monitoring of programs to maximize revenue, control expenses, and improve customer experience within the community.
• Support residents during the move-in process, lease renewals, move-out process and resident transfers.
• Call or visit competitive market communities to update market survey and keep apprised of changing market conditions.
• Plan and execute resident activities and events to foster positive community connections.
• Follow all applicable Vivmark policies and procedures to ensure compliance with federal, state and local laws and regulations, particularly those related to fair housing.

Skills

Multifamily experience

Administrative software

Microsoft Office

Education

High School Diploma or GED

Bachelor’s degree

Job description

Vivmark Residential, formed through the AvalonBay Communities and Equity Residential merger, seeks a Sales and Service Supervisor (Assistant Community Manager) to lead the leasing team and drive top-tier resident experiences in Colorado. The role focuses on coaching leasing consultants, coordinating sales goals, and delivering luxury living standards.

The position oversees office operations, enhances customer experiences, and implements programs to maximize revenue while ensuring compliance with