Sales & Service Supervisor - Lead Leasing Team

AvalonBay Communities; Wayne (NJ); On-site; USD 55,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid vacation and holidays

Housing discounts

Job summary

Vivmark Residential is seeking a Sales and Service Supervisor (Assistant Community Manager) to lead our leasing team and elevate the resident experience in Wayne, New Jersey. This role will drive sales, coach leasing consultants, and partner with the Community Manager to deliver luxury living experiences.

The ideal candidate brings 1–3 years in multifamily, supervisory experience, and strong MS Office skills; a high school diploma or GED is required, with a bachelor's preferred.

Qualifications

• 1-3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment.
• 1 or more years of supervisory or training experience required.
• High school diploma or equivalency (GED) is required. Bachelor's degree preferred.
• Proficiency in using administrative software and Microsoft Office Suite

Responsibilities

• Assist in determining community sales goals and help motivate and coach leasing consultants to achieve those goals.
• Lease apartment homes; manage and convert prospect leads presenting and educating residents and prospective residents on all community information.
• Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction.
• Assist in the development, implementation and/or monitoring of programs to maximize revenue, control expenses, and improve customer experience within the community.
• Support residents during the move-in process, lease renewals, move-out process and resident transfers.
• Call or visit competitive market communities to update market survey and keep apprised of changing market conditions.

Skills

Multifamily experience

Supervisory experience

MS Office

Administrative software

Education

High school diploma or GED

Bachelor's degree preferred

Job description

Vivmark Residential is seeking a Sales and Service Supervisor (Assistant Community Manager) to lead our leasing team and elevate the resident experience in Wayne, New Jersey. This role will drive sales, coach leasing consultants, and partner with the Community Manager to deliver luxury living experiences.

The ideal candidate brings 1–3 years in multifamily, supervisory experience, and strong MS Office skills; a high school diploma or GED is required, with a bachelor's preferred.