Sales & Service Supervisor — Alcohol Retail

Total Wine & More; Norwalk (CT); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off

Health care plans

401(k)

Job summary

Total Wine & More in Norwalk, CT, seeks a Supervisor to back the store management team in growing our brand and delivering best-in-class service. You will support store operations, lead service teams, and foster a knowledgeable, welcoming atmosphere for customers seeking adult beverages and more.

You will supervise colleagues, assist with training and development to enhance product knowledge and sales skills, and ensure compliance with alcohol laws while maintaining safety and cleanliness across

Qualifications

• 1–3 years retail supervisory experience.
• Strong interpersonal and teamwork.
• Experience resolving customer issues and coaching peers.
• Familiarity with POS and inventory software.

Responsibilities

• Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs).
• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Maintain store safety and cleanliness standards across the store.
• Perform other duties as assigned.

Skills

Interpersonal skills

Team player mindset

Customer issue resolution

Coaching peers

Flexible schedule

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Job description

Total Wine & More in Norwalk, CT, seeks a Supervisor to back the store management team in growing our brand and delivering best-in-class service. You will support store operations, lead service teams, and foster a knowledgeable, welcoming atmosphere for customers seeking adult beverages and more.

You will supervise colleagues, assist with training and development to enhance product knowledge and sales skills, and ensure compliance with alcohol laws while maintaining safety and cleanliness across