Retail Experience Leader — Golf & Studio Services

PGA TOUR Superstore; Southlake (TX); On-site; USD 30,000 - 34,000; Full time

Job summary

PGA TOUR Superstore is seeking a Sales and Service Manager to lead a dedicated team and drive sales targets while prioritizing customer satisfaction. The role involves coordinating with Store Leadership Team to oversee departments, train staff, and maintain an exceptional in-store experience across services and merchandise.

The position requires strong leadership, communication, and operational excellence, with a focus on service behaviors and a customer-first culture.

Qualifications

• Strong communication and interpersonal skills.
• Ability to forecast needs and develop solutions.
• Basic computer skills; MS Office and Outlook proficiency.

Responsibilities

• Lead a multi-department team to meet sales targets and customer service goals.
• Coach Associates to deliver exceptional store experiences.
• Collaborate with Store Leadership Team to align on priorities and staffing.

Skills

Communication

Analytical

Computer skills

Accountability

Business acumen

Organization

Leadership

Education

College degree or leadership experience

Tools

Microsoft Office

Job description

PGA TOUR Superstore is seeking a Sales and Service Manager to lead a dedicated team and drive sales targets while prioritizing customer satisfaction. The role involves coordinating with Store Leadership Team to oversee departments, train staff, and maintain an exceptional in-store experience across services and merchandise.

The position requires strong leadership, communication, and operational excellence, with a focus on service behaviors and a customer-first culture.