Sales - Retail Counter

PYP; San Bernardino (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health/Dental/Vision Insurance

Paid Time Off

401k with Generous Company Match

Company Paid Life Insurance and Long‑R

Short-Term Disability

Employee Discounts

Tuition Reimbursement

Job summary

PYP is seeking a customer-focused associate to provide top-notch service at the front counter for walk-in customers. You will use inventory software to identify parts and process transactions, while coordinating with yard staff to pull customer orders.

The role involves merchandising, inspecting returned items, and handling credits or warranties. A strong customer service background and flexibility with schedule are essential.

Qualifications

• Strong customer service background.
• Effective communication skills.
• High school or GED equivalent; college coursework preferred.
• Prior automotive experience and knowledge of auto parts preferred.
• 2–3 years of customer service experience preferred.

Responsibilities

• Provide immediate, high-quality service to walk-in customers (retail and wholesale).
• Assist customers in finding parts using inventory software.
• Process cash and credit transactions at the front counter using POS systems.
• Coordinate with yard staff to pull parts for customers on request.
• Set up and maintain displays of popular parts to drive impulse sales.
• Inspect returned parts and process credits or warranty claims.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Time management

Teamwork

Attention to detail

Problem solving

Flexible scheduling

Education

High School diploma or GED

College coursework desired

Job description

Description

Responsible for providing a superior customer service experience to all walk-in customers.

1. In-Person Sales: Provide immediate, high-quality service to all walk-in retail and wholesale customers.
2. Parts Identification: Use inventory software to help customers find exact matches for their vehicles with the vehicles on-site.
3. Sales: Actively manage the front counter area, processing cash and credit transactions using POS systems.
4. Yard Coordination: Communicate directly with parts pullers to retrieve parts for customers that want the company to pull their parts for them
5. Merchandising & Displays: Set up and maintain physical displays of popular parts (e.g., batteries, fluids, tools) to drive impulse sales.
6. Core & Returns Management: Inspect physical parts returned by walk-in customers to verify condition and process credits or warranty claims
7. Assumes other duties as assigned

Requirements

Basic Qualifications

Education & Experience:

• To perform this job this job successfully, an individual must have a strong customer service background.
• Must be able to communicate effectively.
• High School or G.E.D. Equivalent preferred. College coursework desired.
• Prior automotive experience and knowledge of automotive parts preferred.
• Two to three years of prior customer service relations preferred.

Knowledge/Skills/Abilities:

• Ability to establish priorities and demonstrate effective time-management skills.
• Must be able to work in a team oriented environment.
• Must be attentive to detail and ensure accuracy in work assignments.
• Must be able to communicate effectively with others.
• Must have strong problem-solving skills.
• Must have the flexibility to work variable schedules, including weekends.

Essential Physical Demands/Work Environment:

• Office environment, requires walking, standing, or sitting for several hours at time.
• Perform repetitive motion tasks on computer.

#PYP

Benefits:

• Health/Dental/Vision Insurance
• Paid Time Off
• 401k with Generous Company Match
• Company Paid Life Insurance and Long-Term Disability
• Short-Term Disability
• Employee Discounts
• Tuition Reimbursement

Why Apply:

• Steady, full-time work
• Competitive hourly pay
• Consistent schedule
• Opportunity for long-term growth
• Fast hiring process