Sales - Retail Counter

Pick Your Part Southeast LLC; Garner (NC); On-site; USD 28,000 - 42,000; Full time

Job summary

Pick Your Part Southeast LLC in Garner, NC is seeking a customer-focused associate to drive in-person sales and provide exceptional service to walk-in customers. You will identify parts, process transactions at the front desk, and coordinate parts retrieval to ensure quick, accurate service.

Responsibilities include maintaining product displays, inspecting returned parts for credits, and supporting the team with various duties as needed. Prior automotive knowledge is a plus.

Qualifications

• Must have strong customer service background.
• Must be able to communicate effectively.
• High School Diploma or GED preferred.
• Prior automotive experience preferred.
• Two to three years of customer service experience preferred.

Responsibilities

• In-Person Sales: assist walk-in customers with immediate, high-quality service.
• Parts Identification: use inventory software to match parts to customer vehicles.
• Sales: process cash and credit transactions at the front counter (POS).
• Yard Coordination: coordinate parts pulls for customers requesting company pull.
• Merchandising & Displays: set up and maintain displays to drive impulse sales.
• Core & Returns Management: inspect returned parts and process credits or warranty claims.
• Assumes other duties as assigned.

Skills

Customer service

Effective communication

Time management

Teamwork

Attention to detail

Education

High School or GED

Job description

Description

Responsible for providing a superior customer service experience to all walk-in customers.

1. In-Person Sales: Provide immediate, high-quality service to all walk-in retail and wholesale customers.
2. Parts Identification: Use inventory software to help customers find exact matches for their vehicles with the vehicles on-site.
3. Sales: Actively manage the front counter area, processing cash and credit transactions using POS systems.
4. Yard Coordination: Communicate directly with parts pullers to retrieve parts for customers that want the company to pull their parts for them
5. Merchandising & Displays: Set up and maintain physical displays of popular parts (e.g., batteries, fluids, tools) to drive impulse sales.
6. Core & Returns Management: Inspect physical parts returned by walk-in customers to verify condition and process credits or warranty claims
7. Assumes other duties as assigned

Requirements

Basic Qualifications

Education & Experience:

• To perform this job this job successfully, an individual must have a strong customer service background.
• Must be able to communicate effectively.
• High School or G.E.D. Equivalent preferred. College coursework desired.
• Prior automotive experience and knowledge of automotive parts preferred.
• Two to three years of prior customer service relations preferred.

Knowledge/Skills/Abilities:

• Ability to establish priorities and demonstrate effective time-management skills.
• Must be able to work in a team oriented environment.
• Must be attentive to detail and ensure accuracy in work assignments.
• Must be able to communicate effectively with others.
• Must have strong problem-solving skills.
• Must have the flexibility to work variable schedules, including weekends.

Essential Physical Demands/Work Environment:

• Office environment, requires walking, standing, or sitting for several hours at time.
• Perform repetitive motion tasks on computer.