Sales & Reservations Supervisor – Ski & Snowboard School

Aspen Snowmass; Aspen (CO); In loco; USD 62.000 - 72.000; Tempo pieno

Descrizione del lavoro

Aspen Snowmass is seeking a Sales & Reservations Supervisor to oversee office operations, guest service delivery, and the coordination of POS and S3 support systems. The role reports to the School Manager or General Manager and requires a strong customer focus and leadership across departments.

Responsibilities include staffing, training, evaluating personnel, and promoting excellence in guest experiences while supporting revenue growth and operational excellence during the season.

Competenze

• 1 year of office management experience with focus on guest service and sales operations.
• 3 winter-season runs in the ski industry preferred, with sales/reservations exposure.
• Experience with sales and reservations systems in a customer-facing role is preferred.

Mansioni

• Prioritize POS, S3 support systems, and admin requirements per SOPs and season initiatives.
• Supervise, schedule, and assign office staff to meet daily needs.
• Support growth, guest experience, and expense management through lesson reconciliation and revenue collection.

Conoscenze

Guest service

Sales operations

Office management

Staff supervision

Payroll support

Formazione

High School Diploma or equivalent

College degree preferred

Strumenti

Sales & Reservations systems

Descrizione del lavoro

The Sales & Reservations Supervisor supports guests, Pros, Supervisor peers, and Managers in delivering exceptional guest service while managing Point of Sale (POS) and Ski & Snowboard School (S3) support systems to ensure operational excellence. The Supervisor fosters a healthy and supportive culture focused on professionalism, business development, and technical excellence. This position reports to the School Manager or General Manager.

Essential Job Functions/ Key Job Responsibilities

• Prioritize and organize POS, S3 support systems, and administrative requirements based on departmental SOPs, end-of-season analysis, and initiatives
• Supervise, schedule, and assign office staff to meet daily needs and maintain scheduling accuracy throughout the season
• Support business growth, guest experience, and expense management through lesson reconciliation, revenue collection, research, and operational support for Pros, Supervisors, and Managers
• Recruit, train, develop, schedule, and evaluate office staff to build a strong, professional team
• Promote excellence in guest service, evaluate experiences, and resolve guest concerns promptly
• Actively observe guest experience and staff performance at key times each day to ensure operational excellence
• Ensure essential information is communicated frequently and accurately across teams
• Collaborate with other departments to enhance product knowledge and expand operational support
• Assist S3 Global Sales & Reservations office, Pros, and payroll in shared responsibilities
• Lead employee recognition, disciplinary action, and performance management to develop staff
• Act in the best interest of ASC by supporting business growth, protecting revenue, and investigating underground teaching

Education & Experience Requirements

• High School Diploma or equivalent required, college degree preferred
• Minimum of 1 year of office management experience with a strong focus on guest service and sales operations required
• Minimum of 3 full seasons in the winter sports industry required, preferably with sales and reservations exposure
• Prior experience working with sales and reservations systems in a customer-facing role, demonstrating strong organizational and communication skills preferred

The budgeted salary range for this position is$62,476 – $72,476. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.

Position type: Full Time