Sales & Reservations Supervisor – Ski & Snowboard School

PSIA-AASI Western Region; Aspen (CO); On-site; USD 62,000 - 72,000; Full time

Job summary

PSIA-AASI Western Region is seeking a Sales & Reservations Supervisor to support guests, Pros, and managers while overseeing POS and S3 systems. The role emphasizes a professional culture, business development, and technical excellence, reporting to the School Manager or General Manager.

The position requires at least 1 year of office management experience and 3 winter seasons in the ski industry, with strong organizational and communication skills. Salary is budgeted with bonus eligibility.

Qualifications

• Must have strong guest service orientation and ability to support POS/S3 operations.
• Minimum of 1 year of office management experience.
• Minimum of 3 winter-season experiences in the ski industry, preferably with sales/reservations exposure.

Responsibilities

• Prioritize and organize POS, S3 support systems and administrative requirements.
• Supervise, schedule, and assign office staff for daily needs and seasonal peaks.
• Support business growth, guest experience, and revenue collection through operations and reconciliation.

Skills

Guest service

Staff supervision

Sales operations

Organizational skills

Communication

Education

High School Diploma or equivalent

College degree preferred

Tools

Sales & Reservations systems

Job description

The Sales & Reservations Supervisor supports guests, Pros, Supervisor peers, and Managers in delivering exceptional guest service while managing Point of Sale (POS) and Ski & Snowboard School (S3) support systems to ensure operational excellence. The Supervisor fosters a healthy and supportive culture focused on professionalism, business development, and technical excellence. This position reports to the School Manager or General Manager.

Essential Job Functions / Key Job Responsibilities

• Prioritize and organize POS, S3 support systems, and administrative requirements based on departmental SOPs, end-of-season analysis, and initiatives
• Supervise, schedule, and assign office staff to meet daily needs and maintain scheduling accuracy throughout the season
• Support business growth, guest experience, and expense management through lesson reconciliation, revenue collection, research, and operational support for Pros, Supervisors, and Managers
• Recruit, train, develop, schedule, and evaluate office staff to build a strong, professional team
• Promote excellence in guest service, evaluate experiences, and resolve guest concerns promptly
• Actively observe guest experience and staff performance at key times each day to ensure operational excellence
• Ensure essential information is communicated frequently and accurately across teams
• Collaborate with other departments to enhance product knowledge and expand operational support
• Assist S3 Global Sales & Reservations office, Pros, and payroll in shared responsibilities
• Lead employee recognition, disciplinary action, and performance management to develop staff
• Act in the best interest of ASC by supporting business growth, protecting revenue, and investigating underground teaching

Education & Experience Requirements

• High School Diploma or equivalent required, college degree preferred
• Minimum of 1 year of office management experience with a strong focus on guest service and sales operations required
• Minimum of 3 full seasons in the winter sports industry required, preferably with sales and reservations exposure
• Prior experience working with sales and reservations systems in a customer-facing role, demonstrating strong organizational and communication skills preferred

The budgeted salary range for this position is $62,476 – $72,476. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.