Assistant Manager: Ski & Ride School – Hourly

Stevens Pass Mountain Resort; Leavenworth (WA); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Free employee passes

Friend & family lift ticket discounts

40% retail discounts

401(k) retirement plan

Employee assistance program

Excellent training & development

Referral program

Job summary

Stevens Pass Mountain Resort is seeking a Ski & Snowboard School Assistant Manager for the Winter Seasonal 2026/2027 period. The role focuses on delivering high-quality guest and employee experiences, overseeing program delivery, and maintaining teaching standards.

The position requires a high school diploma, 1 year in a Ski & Snowboard School, and strong English communication. Preferred PSIA/AASI Level 1 certification; proficiency in Microsoft Office and exceptional guest service are essential.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year working in a Ski & Snowboard School.
• PSIA/AASI Level 1 certification – preferred.
• Microsoft Office proficiency.
• Fluent in English.
• Advanced to expert level skiing/snowboarding skills.
• Must work well in a team.
• Flexible schedule incl weekends/nights/holidays.

Responsibilities

• Oversee teaching standards and program delivery.
• Manage staffing for daily guest reservations and labor margins.
• Uphold PSIA/AASI standards.
• Deliver employee performance feedback and evaluations.
• Support Guest Experience targets with leadership.
• Resolve guest complaints per service guidelines.
• Lead safety adherence within the department.
• Ensure pros adhere to company policies and schedules.
• Data entry of instructor timecards and scheduling.
• Collaborate with other departments to support staff and guests.
• Participate in leadership development programs.

Skills

Guest service

Communication

Teamwork

Fluent English

Skiing/Snowboarding

Education

High school diploma or equivalent

PSIA/AASI Level 1 certification

Tools

Microsoft Office

Job description

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re‑discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you’ll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service – our leading training and development experience, and wellness benefits to fuel your success.

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Job Summary:

The Ski & Snowboard School Assistant Manager is responsible for delivering high-quality guest and employee experiences while supporting the overall success of ski and snowboard school operations. This role oversees all or key components of program delivery within their team.

Job Specifications:

Starting Wage:$27.00 – $32.14

Employment Type:Winter Seasonal 2026/2027

Shift Type:Full Timehours available

Minimum Age:At least 18 years of age

Housing Availability:No

Job Responsibilities:

Utilize available resources to monitor and maintain the quality of the teaching standards of our Pros.

Manage staffing levels to daily guest reservations and labor margins.

Uphold and promote PSIA/AASI standards.

Manage and deliver employee performance through feedback sessions, mid-season and end of season evaluations.

Work with the Senior Managers and Location Managers to support and achieve Guest Experience targets for the success of the overall Ski & Snowboard School.

Resolve guest complaints by utilizing guest service guidelines and accommodate special requests when appropriate.

Understand, lead and model safety standards within the department.

Ensure Pros are knowledgeable and adhere to company policies and procedures, and work schedules expectations.

Data entry and administrative tasks including daily instructor timecard entry and accurate Pro scheduling.

Communicate effectively with leadership, peers and other departments to create an environment of support and trust that will benefit staff and guests.

Actively engage and participate in Company sponsored Leadership Development programs and opportunities, as well as continued education in-house on- and off-snow training.

Understand, lead and model the Company’s mission, vision and values.

Any other duties as assigned.

Job Requirements:

High school diploma or equivalent

Minimum of one year working in a Ski & Snowboard School

Current PSIA/AASI Level 1 certification – preferred

Microsoft Office proficiency

Fluent in all aspects of the English language

Advanced to expert level skiing/ snowboarding skills

Must be able to work in a high alpine environment

Must have excellent guest service and communication skills

Must work well in a team

Must be able to work flexible schedule including weekends, nights, weekdays, & holidays

Offers may be contingent upon a post offer background check and reference checks

The expected pay range is$27.00 – $32.14. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Position type: Winter Seasonal