Assistant Manager: Ski & Ride School – Salary

Crotched Mountain; Bennington (NH); On-site; USD 52,000 - 67,000; Full time

Benefits offered by this job

Free passes for employees

Employee discounts on lodging

401(k) Retirement Plan

Employee Assistance Program

Job summary

Vail Resorts in New Hampshire is seeking an Assistant Manager for the Ski & Ride School to lead staff, coordinate competition services, and manage departmental administration. You will ensure exceptional guest experiences, operational excellence, and safety across programs.

The role involves budgeting support, scheduling, recruitment, and collaboration with resort departments to meet business objectives and growth.

Qualifications

• High School Diploma or equivalent.
• Minimum three (3) years of experience as a Ski & Ride School Instructor, Competition Coach, or related ski industry role.
• Experience with ski school operations, competition services, race programs, or athlete development programs.
• Experience with scheduling, staffing, and administrative functions.
• US Ski & Snowboard coaching certification preferred.
• Microsoft Office proficiency; Experience with RPOS or similar resort management systems preferred.

Responsibilities

• Support the Ski & Ride School Manager in daily operations, ensuring exceptional guest service and operational efficiency.
• Lead, coach, develop, schedule, and support supervisors, instructors, competition coaches, and staff.
• Oversee daily operations of competition services, including race programs, training groups, athlete registration, attendance tracking, and event logistics.
• Coordinate race schedules, training venues, course preparation, equipment needs, and event execution.
• Assist with recruiting, onboarding, training, and performance management of departmental staff.
• Manage payroll support, staffing coordination, records, reporting, and program documentation.
• Maintain safety by ensuring compliance with policies, risk management, and safety standards.

Skills

Guest service

Communication

Interpersonal skills

Problem solving

Fluent English

Education

High School Diploma or equivalent

Tools

Microsoft Office

RPOS

Job description

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you’ll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service – our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

To Learn More, please review theBenefits Eligibility Summary

Job Summary:

The Assistant Manager, Ski & Ride School (Competition Services & Administration) supports the overall operation of the Ski & Ride School through leadership of staff, oversight of competition services, and management of departmental administrative functions. This position assists in delivering exceptional guest experiences, maintaining operational excellence, supporting employee development, and ensuring safe and efficient program operations. The role coordinates race and competition programming, staffing, scheduling, budgets, payroll support, and operational resources while serving as a key liaison between guests, athletes, coaches, parents, and resort departments. The Assistant Manager works closely with Ski & Ride School leadership and other resort departments to achieve business objectives and support department growth.

Job Specifications:

Starting Wage:$52,000.00 – $67,267.00

Employment Type:Winter Seasonal 2026/2027

Shift Type:Full Timehours available

Minimum Age:At least 18 years of age

Housing Availability:No

Job Responsibilities:

Support the Ski & Ride School Manager in the daily operation of the department, ensuring exceptional guest service, operational efficiency, and adherence to company policies and procedures.

Lead, coach, develop, schedule, and support supervisors, instructors, competition coaches, and support staff.

Oversee daily operations of competition services, including race programs, training groups, athlete registration, attendance tracking, and event logistics.

Coordinate race schedules, training venues, course preparation, equipment needs, and event execution.

Assist with recruiting, onboarding, training, and performance management of departmental staff.

Resolve guest concerns and complaints using company values and established service recovery practices.

Manage administrative functions including payroll support, staffing coordination, record keeping, reporting, equipment inventory, and program documentation.

Assist with departmental budgeting, labor management, and expense control to support financial goals.

Maintain a strong culture of safety by ensuring compliance with resort policies, risk management practices, and safety standards for guests, athletes, and employees.

Collaborate with Ski Patrol, Mountain Operations, Marketing, and other resort departments to support instruction programs, competition services, and departmental initiatives.

Job Requirements:

The following describes the general qualifications normally associated with performing the essential functions of this position.

Education:

High School Diploma or equivalent

Work Experience:

Minimum three (3) years of experience as a Ski & Ride School Instructor, Competition Coach, or related ski industry role.

Experience with ski school operations, competition services, race programs, or athlete development programs.

Experience with scheduling, staffing, and administrative functions.

Supervisory Experience:

Minimum two (2) years of supervisory or leadership experience.

Licenses/Accreditations:

US Ski & Snowboard coaching certification preferred.

Computer Skills:

Microsoft Office proficiency.

Experience with RPOS or similar resort management systems preferred.

Language(s) Skill:

Fluent in written and spoken English.

Other Requirements:

Strong guest service, communication, interpersonal, and problem-solving skills.

Ability to work outdoors in varying winter weather conditions.

Ability to work flexible schedules including weekends, evenings, holidays, and peak operational periods.

Must pass a background check.

Preferred Skills:

Experience managing competition programs, race events, or athlete development programs.

Knowledge of US Ski & Snowboard race operations and event standards.

College degree or equivalent experience in recreation, education, business, sports management, or a related field.

The expected pay range is$52,000.00 – $67,267.00. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Position type: Winter Seasonal