Sales Representative / Customer Service Representative

Proliferation Marketing; Lexington (KY); On-site; USD 47,000 - 67,000; Full time

Benefits offered by this job

Flexible schedule

Paid training

Referral program

Job summary

Proliferation Marketing is seeking a customer-oriented sales representative to act as a liaison, provide product and service information, and advocate for customers. The ideal candidate is patient, empathetic, and passionately communicative, with the ability to put themselves in customers’ shoes and troubleshoot when information is lacking.

Responsibilities include identifying customer needs, building trust with accounts through open dialogue, delivering accurate information, and meeting sales

Qualifications

• Proven customer support experience or experience as a client service representative.
• Track record of over-achieving quota.
• Strong communication and active listening skills.
• Customer-oriented with ability to adapt/respond.
• Excellent communication and presentation skills.

Responsibilities

• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills

Customer support

Quota attainment

Strong communication

Active listening

Customer orientation

Time management

High school diploma

Education

High school diploma or equivalent

Job description

We are looking for a customer-oriented sales representative. Our representatives will act as a liaison, provide product/services information. The best representatives are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Our representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally, they are confident at troubleshooting and investigate if they don’t have enough information to fit their customers needs. The target is to ensure excellent service standards, respond efficiently to customer requests and maintain high customer satisfaction.

Responsibilities

• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong communication skills and active listening
• Customer orientation and ability to adapt/respond
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree or Equivalent preferred.

JOB TYPE: Full-time

PAY: $4,200.00 - $6,000.00 per month

BENEFITS: Flexible schedule, Paid training, Referral program

COMPENSATION PACKAGE: Bonus opportunities, Commission pay

SCHEDULE: Monday to Friday

WORK LOCATION: Multiple locations