Customer Service Representative / Sales Associate

Proliferation Marketing; Lexington (KY); On-site; USD 31,000 - 58,000; Full time

Benefits offered by this job

Flexible schedule

Paid training

Referral program

Job summary

Proliferation Marketing is seeking a customer-oriented sales representative to act as a liaison, provide product information, and resolve issues for customer accounts during scheduled installations. You will help ensure high satisfaction and accurate responses while guiding customers through processes.

The role emphasizes patience, empathy, and strong communication, with responsibilities spanning needs assessment, relationship building, and achieving sales targets in a dynamic environment.

Qualifications

• Experience in customer support or client service representative roles.
• Track record of meeting or exceeding quotas.
• Excellent communication and active listening skills.
• Customer oriented with ability to adapt to different characters.
• Strong presentation and communication skills.
• Ability to multi-task, prioritize, and manage time efficiently.

Responsibilities

• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships with customer accounts through open communication.
• Provide accurate information using appropriate tools.
• Meet personal/customer service targets.
• Handle complaints with timely solutions and follow-up.

Skills

Customer support experience

Quota attainment

Strong communication

Active listening

Customer orientation

Multi-tasking

Job description

We are looking for a customer-oriented sales representatives. Our representatives will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency of their scheduled installations. The best representatives are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution before installations are complete.
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong communication skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

JOB TYPE: Full-time

PAY: $2,800.00 - $5,200.00 per month

BENEFITS: Flexible schedule, Paid training, Referral program

COMPENSATION PACKAGE: Bonus opportunities, Commission pay

SCHEDULE: Monday to Friday

WORK LOCATION: Multiple locations